What can eConsult for outpatients do?

eConsult for outpatients is a specialist history take, triage and remote consultation platform that has been designed for Outpatient departments. Clinically designed question sets are sent to the patient before their outpatient appointment saving the patient and Department time.

Our features have been designed to reduce your DNA rates, improve clinical efficiency within your departments and improve remote consultation numbers. 

Take a look at how we are already improving numbers in Cardiff.

Digital Triage:

Market-leading ‘structured’ patient history collection with built-in red-flag safety netting to ensure you collect all the information you need to triage your patients to the right place and pick up clinically urgent patients immediately.

  • Specialist question sets

    Clinically designed, specialist question sets, built to gather all the information your department need to get each patient the right care.

  • Red-flagging

    Our intelligent system will red-flag patients with critical symptoms and alert you so that you can start treating them immediately.

  • eConsult for Primary Care

    Photo and file uploads

    Patients can attach photographs and files to their eConsults giving the practice more information and saving them from additional requests later on.

Patient Management:

We integrate with your clinical system to help you manage all the patients that enter your Emergency Department. 

  • Patients verified on the NHS Spine

    We match patients to the SPINE using their NHS details so you know who you’re treating.

  • eHub set up for the future

    Platform customisation

    Customise end screens to let your patients know what to expect next in your Trust.

  • Clinical system integration

    Built to integrate with your clinical system to improve efficiency.

  • Smart inbox

    Designed to improve your triage experience, giving you the ability to filter and view all eConsults and assign them to the right role, team and urgency.

How Cardiff and Vale's dermatology clinic

could shave 18 years of their waiting list.

Using eConsult’s specialist triage, the team at Cardiff and Vale estimate they could shave up to 18 years through enhanced efficiency and improved triage.

Watch the case study
  • All Triage Features

    • Full product overview and features:

      • Core video functionality – Scheduled or instant video, with a host of features from multi-party calls, file sharing, background blur, dual
        cameras, and much more
      • Telephony – Unique to Q health, the ability to move seamlessly from
        call to video call or vice-versa ensuring there’s no dropping of
        consultations due to signal or WiFi issues, and that those
        consultations that could benefit from video support can be upgraded
        instantly.
      • Reporting – Q health’s reporting dashboards, built to harness an
        entire ICS’ virtual appointment data are customisable at any time by
        M&T. They provide live data feeds from your consultations, to track
        almost any metric.
      • Customised Post Consultation Feedback – Q health’s
        customisable questionnaires allow the trust to ask for instant
        feedback from both patients and clinicians. This all feeds into a live
        dashboard, so the trust can get instant feedback on virtual
        consultations at all times.
  • All Management Features

    • Tag and sort incoming eConsults*
    • Calculated diagnostic scores
    • Meet NHS Accessibility Standards
    • Patients verified on the NHS Spine
    • Platform customisation
  • Department Benefits

    • eTriage automatically triages patients based on their clinical need reducing emergency department waiting times
    • Urgent or critical patients are flagged immediately alerting your clinicians so that they can begin safely treating them
    • Patient safety comes first – We have a dedicated clinical governance team made of specialists from across the NHS
    • eTriage allows for more efficient patient consultations as the patient history is already taken
    • We have seen improvement in initial assessment KPIs (first assessment within 15 minutes) from 75% to 100%: reducing emergency department waiting times
    • We are constantly updating eTriage with our users and customers in mind
    • Improved patient workflow and processing – eTriage will automatically triage your patients aligning to the Manchester triage system
    • Over 90% of all patients are matched to the NHS spine
    • Over 80% of all ambulatory patients are auto-triaged using the tablets
    • eTriage allows for rapid identification of patients requiring pain relief
    • Early redirection of patients to other healthcare professional services
  • Administrative benefits of eTriage

    Reduce waiting room times and care for patients

    • Patients self-check-in so the reception team can concentrate on other tasks such as speaking directly to patients and their relatives
    • Standardised history is taken from patients no matter the time of day or night – eTriage cannot get tired
    • Hospital staff can easily access and view a full patient audit trail
    • It is not just for the young: 26% of patients that have used eTriage so far are aged 65 years and above
    • 99% of patients self select to use automated check-in and triage on tablets – If patients are unable to use the tablets, the reception desk has their own they can use to complete with the patient
  • Patient benefits of eTriage

    Easy to use and ensures the most critical patients are treated first

    • eTriage reduces emergency department waiting times, with multiple patients able to submit symptoms at once at any time of the day or night
    • Patients take an average of 3-4 minutes from arriving at the department to check-in and triage
    • Simple questions for easy self-check-in
    • Life-threatening conditions are flagged quickly, alerting clinicians immediately so they can begin treating that patient
    • A full and detailed history is taken from all patients on arrival so the right care can be given to those who need it first
    • Patients are used to tablet-based interfaces so know how to use it without instruction

Get in touch

Sound good?

Find out more about features and pricing.

If you are a patient and want to contact your own NHS GP, online with eConsult click here to start.

Contact us