Join the eConsult Webinars

Meet our Smart Inbox

Our Smart Inbox is a customisable and collaborative way for you to view, manage and respond to your patients’ needs, from anywhere and at any scale. In this webinar, we outline the vision for the Smart Inbox and the latest developments and testing happening in practices now.

eConsult toolbar

Our toolbar makes responding to patients easier. In this webinar, we talk you through the download and install process and demo all the features such as how to pull patient details from the clinical system and different response options.

Building your care navigation team

Gain insights from an experienced Care Navigation Team Lead into what you need to consider when setting up your team, what the team is responsible for and how they work with the clinical team to safely and effectively triage patient requests.

How to triage with eConsult

Dr James Perry shares his practice’s journey in introducing total triage at the start of the COVID-19 pandemic, his principles for good triage and advice for setting up different triage models. Plus, he runs through how eConsult allows him to triage over 30% of consultations away from his GP practice.

Streamline administrative requests

Find out how to make changes to your practice processes and shift administrative requests to get a consistent entry point. Gain all the benefits of standardised requests coming into your clinical system for you to work through.

Admin – Let’s make this better

• How to reduce phone calls by driving patients online
• Advice on how to engage patients with eConsult, where to promote
• Streamlined interoperability with the clinical system using the Smart Inbox
• Use the Smart Inbox automatching, save to record, open patient record
• eConsult Lite and empowering admin to support patients on the phone

Tackling the 8am rush

• How to reduce phone calls by driving patients online
• Advice on how to engage patients with eConsult, where to promote this and more
• Patients can submit their request when it’s convenient for them
• Overview of patient process of submitting an eConsult
• Total triage – one place to manage all patient requests
• Demo of how urgent redirects appear in the inbox
• Demo of how to submit an eConsult lite

Simplify Modern General Practice Access

• Reducing the need for unnecessary app need for F2F appointments as many requests can be closed remotely
• Show how to remotely close an eConsult including using two way messages via email or SMS
• Patients are signposted to pharmacy and local services, reducing demand to the practice
• Total triage helps ensure equal access to patient
• Using eConsult lite to support patients who can’t submit an eConsult
• Using the management tools within the Smart Inbox

The Winter surge is coming: how to prepare

• Recommendations outlined in the Winter Plan
• Practical tools to help streamline access and manage demand
• Dr James Perry shares his top tips for getting ready!

How to better manage Long Term Condition reviews

• What long term conditions are on the eConsult platform 
• How to advertise them to your patients and send out
• Live demo of viewing long term conditions in the Smart Inbox

How to ensure equity of access with a digital front door 

Join Doctor Chris Whittle, Chief Medical Officer at eConsult, who will discuss how adopting technology helps digitally excluded patients.

We’ll also look at a case study from Forge Medical Practice: “We no longer tell patients to call back, we’re now seeing more older patients than ever before”.

How to upskill Admin staff to Care Coordinators

• Some top tips from Practices who have made the change
• The funding available and how to access it

Setting up online consultation eHubs

Understand what an eHub means from a service and workflow design perspective for managing your online consultations centrally across your practices or PCN. In this session, we talk about the different models and considerations for creating your own eHub, as well as the benefits of this way of working for resilience and retention.

Being compliant with DCB0160

DCB0160 and DCB0129 are the clinical risk management standards that NHS organisations need to comply with when they implement health systems. In this webinar we joined forces with Stuart Harrison from ETHOS, the author of these mandatory standards, to make them easier to understand.

DES funding explained

Hear from the Clinical Director and Digital Transformation Manager from Folkestone, Hythe & Rural PCN about their journey in developing a PCN Hub. They talk about how they’re planning to use the DES Network contract to fund this and what impact having an eHub has had on their PCN.