It is a tool to send an online consultation to your GP practice. Alongside this it helps ensure you are signposted to appropriate alternative services based on your symptoms. It may help manage certain conditions, without the need to attend the surgery in person.

This is when you send your practice a completed web form about a condition from the website. The practice then contacts you to arrange an appointment, issue a prescription or provide alternative advice dependent on your answers and medical history.

Yes. A confirmation email is sent to the address you provide. Check your spam/junk folder if you don’t see it.

If you have a medically urgent problem we recommend you contact the surgery straight away, ring NHS 111, or dial 999 in the case of an extreme emergency.

No. This service is completely free for NHS patients.

Practices have been mandated to provide an online consultation service by NHS England, highlighting the importance and benefit to practices. This service should improve your access to advice and treatment from your own surgery and allows them to prioritise by clinical need. It could also avoid the need for you to come in for an appointment based on your condition and medical history.

We provide information on a variety of different conditions that can be searched for by condition, symptom or area of the body.

You can search by symptom, area of the body or condition if you know what it is.

Please ring NHS 111 or take an online consultation. Alternatively, contact the surgery for phone advice.

Unfortunately, we are unable to offer this service for all conditions. Please telephone the surgery or NHS 111 for further medical advice.

Anyone can use the health information provided on this site. However, the online consultation service is only for patients registered at this practice aged 16 and over; and for parents or legal guardians of children over 6 months.

This is because the practice needs to have your medical records in order to make a safe decision about your treatment.

If you are the parent or legal guardian of a child over 6 months old you may use this service on their behalf, but only for certain conditions.

Yes, but you will need to complete a separate eConsult for each child as the legal parent/guardian.

Yes, but only if you are the registered carer for that patient and the practice has their written consent on their medical records.

GPs at your practice personally review all requests and have access to your medical records enabling them to make a safe decision regarding the right course of treatment for you. If they have any doubt, they will ring you or ask you to see them in person.

We have selected the conditions where certain presentations are safe to treat without necessarily bringing you into the surgery. We use health information and questionnaires that have been quality assured by a panel of experienced doctors and pharmacists. The consultation questions are very thorough, alert you and your doctor to any dangerous symptoms, and also consider which medications are unsuitable for you, for example: if you are pregnant or breast feeding.

All the GPs at your practice are registered to practice in the UK and registered with the General Medical Council.

The privacy requirements relating to confidentiality and security of your information are the same as for a face-to-face consultation. This website is secure and does not share any data about you without your consent.

During office hours, the practice will aim to review your request and respond to you by phone, text or email by the end of the next working day. However, this may not always be possible and varies from practice to practice. If you complete a consultation for administrative help, a response may take up to 3 working days. Any consultations submitted on the weekend will be reviewed on Monday. If you are still waiting to hear from your practice after this time, please telephone the practice or follow the link in your confirmation email.

If you are experiencing multiple issues, you may need to submit more than one eConsult – perhaps an administrative eConsult for sick note requests, followed by a clinical eConsult for a health assessment. It is important to note however, this may vary from practice to practice. You should always confirm with the practice to ensure the service is not being misused, resulting in a delay of service.

Your practice will contact you by phone, text or email. Please note that a call from your practice may sometimes appear on your phone as “Blocked”, “No caller ID” or “Private number”. And don’t forget to check your junk email folder.

If you are still not feeling any better after treatment, please contact the surgery for further advice.

No, you must complete and submit your eConsult in one session. Otherwise, your responses will not be saved.

Yes. You can still make an appointment in the usual way and come in to see your GP if you wish.

Yes. You can call the surgery for advice during practice opening hours.

No, however by using this service the practice can offer you the most suitable appointment for your issue, and prevent avoidable appointments, ensuring appointments are reserved for the people who need them most.

No. Please contact the surgery to request a home visit.

This service is for new problems and for recurrences of existing problems, for which a prescription may be offered. It is not for routine repeat prescriptions which should be requested in the normal way. If you are in England these will usually be best requested through the NHS App.

Please contact the practice by phone or follow the instructions on the answering machine if the practice is closed.

Please email us at product@econsult.health

Please contact the practice manager by telephone or email.

Our entire website runs within a secured connection (256-bit SSL), so any information you enter into the system is transmitted in encrypted form. Your details are then transferred to your practice via a TLS-encrypted connection. If you would prefer not to complete the online questionnaire please give the practice a call and they will be happy to provide you with alternative options to resolve your health concern.

Only trained clinical and administrative staff at your registered practice can view your eConsult submission.

We do not store any identifiable medical information about you. If you have opted to take our survey, we temporarily store your email address and name, so we can send the survey to you after 7 days. We store this data encrypted in our database, and delete it once the survey has been sent.

We only use cookies to allow for the basic functioning of our system, and do not use them to store user details. Full details are on our privacy policy.

Our servers are protected behind a firewall. We ensure we always apply all relevant security patches. We have regular audits by a security consultant to ensure we are adhering to best practice (both in regards to our servers, and to our application).

Yes. The service can be used via your smartphone or tablet.

The health information and online questionnaires can be accessed from any device with an internet connection, providing you use an up-to-date browser.

A blood pressure machine may be available at your practice or local pharmacy. Contact them directly to find out what is available.

Sometimes this can occur when logging in through the NHS app. You will need to clear the cache, cookies and history on your device, then reload the eConsult. In instances where this does not solve the issue, complete the steps mentioned then restart your device. As a final measure, you should ensure you are using an up to date compatible browser.