What is eTriage?

eTriage is a digital triage solution for NHS Emergency Departments and Urgent Treatment Centres, developed by clinicians. eTriage was designed to automatically check-in and prioritise (triage) patients upon arrival based on clinical need. 

eTriage speeds up the streaming process, identifying sick patients earlier, reducing the waiting time and time to treatment within the department and delivering improved patient journeys.

We are currently Live in 10 sites – with providers including Homerton University Hospital, University Hospital Birmingham, East Sussex Healthcare NHS Trust and DHU Healthcare. By the end of 2024, we will be live in more than 19 sites.

eTriage improves your waiting room safety and efficiency.

What can you do with eTriage?

Digital triage

The core of what we do

Robust clinical histories are taken from patients in their own time. A P1-P5 triage score is added and built-in red-flagging alerts you to critical patients immediately.

  • Clinically designed question sets
  • Award-winning governance
  • P1-P5 scoring 
  • Clinical system integration 
  • Built-in red-flagging and safety netting
Full triage features

Patient Management

Verify patients and collect your ECDS data

Patients are verified before they give clinical information so you know exactly who you are caring for. Customisable screens and data collection allows your Trust to take control of your waiting room. 

  • Customisable end screens
  • Patients verified on the NHS Spine
  • ECDS data set collection 


Full management features

How eConsult can support your Trust:

Support and transformation

Service support designed for the NHS

An experienced implementation team are on hand to guide you through the process of transforming your waiting room and triage process. 

  • Personalised transformation support
  • Map your patient demand to eTriage kiosks 
  • Personalised reporting and dashboards
  • Custom training for your clinical system


Full service overview

Read how eTriage has impact Homerton Emergency Department

Moorhouse Consulting independent impact report

  • 11-minute reduction in pre-registration queue wait during busy ED periods
  • 14% reduction in nurse triage assessment duration
  • 100% of staff felt eTriage had a positive impact on patient flow and patient safety
  • 82% of staff felt they were able to carry out their role more effectively with eTriage
  • 92% of patients felt their privacy when using eTriage was improved
Download the report

What is ECDS data and why is it important?

Read about what ECDS is, why it is important and how we have made it easy and simple to collect this data straight from the patients, as part of their digital check-in.

Read more

Get in touch

Sound good?

Find out more about features and pricing.

If you are a patient and want to contact your own NHS GP, online with eConsult click here to start.

Contact us