Independent external assessments
Candesic Impact Assessment
Candesic undertook an impact assessment of eConsult across three primary care settings between December 2017 and January 2018.
“The assessment found that eConsult has the ability to reduce GP appointment waiting times, reduce ‘Do Not Attend’ rates, improve triage to the most appropriate healthcare professional, and deliver home ‘query closure’ via a unique proprietary algorithm; all whilst maintaining positive patient satisfaction rates.”
Listen to the Scottish National User’s Group Podcast
“The use of eConsult has gone through the roof…Patients are getting a response now within 4 hours because we are all triaging the eConsults”Dr David Cooper
The COVID-19 (Coronavirus) pandemic has changed the world and Scottish general practice. Many practices are using technology in new ways, and existing innovations have been accelerated with the purpose of trying to keep patients and staff safe. Dr Andrew McElhinney talks to Dr David Cooper from Old Machar Medical Practice in Aberdeen about using eConsult and the role of technology in primary care.
Health Innovation Network
The Health Innovation Network of South London commissioned an independent assessment of the eConsult implementation in June 2016. They focused on agreeing protocols, workflows, and following best practice alongside communication with patients as key factors for the successful implementation of any new process.
The full report can be viewed below:
eConsult pilot in South West England
Academics from Bristol University carried out a 15-month observational study of 36 general practices piloting eConsult in South West England between April 2015 to June 2016. We took on board all the feedback from this research and used it to improve the eConsult platform.
Increasing remote closure rates with the eHub
There’s currently no national training for GPs to learn how best to read and respond to online consultations. The proportion of clinical eConsultations closed with no face to face follow-up appointment (remote closure) increased after the launch of a dedicated at scale electronic consultation ‘eHub’ with a bespoke technical and clinical training programme.