eConsult Specialist Case Studies

Q health from eConsult is live and in use in multiple Outpatient departments across the UK. Q health Video/Phone call fallback has been proven to reduce DNA rates.

Outpatient departments can vary greatly depending on specialisms, size of Hospital and patient demographic. That is why we designed Q health to work in any outpatient department and for all patients.

If you would like more information on any of the case studies, or how Q health could be implemented in your hospital please get in touch with our team.

Case studies

Cardiff and Vale’s Dermatology clinic

Cardiff and Vale’s Dermatology clinic could shave 18 years off their waiting list using eConsult’s specialist triage.

You need to rely on safe, clinically-developed triage technology to enhance efficiency and quickly identify the most at need patients. 

Cardiff and Vale needed a toolkit for flexible, efficient and clinically safe remote patient management at scale, so we’ve worked with them to:

  •  Identify and remove appointments that are no longer necessary.
  •   Safely divert clinical situations that have worsened and needed more urgent attention elsewhere.
  •  Unlock efficiency gains by gathering more specialist history information in the patient’s own time ahead of their appointment.

eConsult specialist is commissioned across 40 specialties and we are always on the lookout for trust innovation partners willing to co-create new templates with us for their service areas and pathways.

Cardiology in Lewisham and Greenwhich NHS Trust

In January 2019, Lewisham and Greenwich in London became the first NHS Trust in the United Kingdom to offer video consultations between cardiologists and patients, using Q health for scheduled video consultations.

“The video consultation was incredibly convenient. I have multiple sclerosis and coming to the hospital is a hassle; I have to get a cab all the way from Welling in Kent and it is quite expensive. Phone calls feel very impersonal, but having a video appointment felt just like I was talking to my consultant in person which put me at ease. I just used my smartphone and it was great getting all the advice I needed without making a trip to the hospital.”

David Meynell, patient at Lewisham and Greenwhich NHS Trust

Lincolnshire Community Health Services NHS Trust

Lincolnshire Community Health Services NHS Trust (LCHS) purchased Q health so that all 735,000 Lincolnshire residents could access community services and connect to healthcare professionals via video consultations.

When the findings from the pilot were extrapolated across the Clinical Assessment Service (CAS), Q health was found to potentially save the Trust £4,000 a month in home visits, £35,750 in monthly base appointments and £6,020 in labour time, leading to monthly savings of £42,000.

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How we helped create the NHS’s biggest virtual Outpatient Department

Watch our latest webinar with Prof Tony Young and the team at Mid and South Essex Foundation Trust