What can eTriage do?

eTriage is an intelligent automated triage solution for Urgent and Emergency Departments. Patients use a simple, user-friendly tablet-based system to fill in their own details and why they have to come to A&E. eTriage collects the information, looks the patient up on the NHS Spine, captures relevant ECDS data, takes a focused, robust and consistent triage history on the presenting complaint and processes the information immediately into the hospital clinical system, prioritising patients by clinical need.

eTriage red-flags patients with the most critical symptoms and triages all patients into 5 priority categories so you know who is in your waiting room, what is wrong with them, and which patients you should see first.

Digital Triage:

Market-leading ‘structured’ patient history collection with built-in red-flag safety netting to ensure you collect all the information you need to triage your patients to the right place and pick up clinically urgent patients immediately.

  • Robust clinical history take

    eTriage asks all the questions you need to ask of your patients in a structured and detailed way, so you have the information you need to treat them.

  • Clinical system integration

    Every consultation is automatically sent to your clinical system saving you time and effort. Now live with Cerner, Symphony, Silverlink, SEMA, Nervcentre and Adastra.

  • P1-P5 scoring

    We highlight clinical acuity in line with the Manchester triage letting your team know exactly who to treat first.

  • Red-flagging

    Our intelligent system will red-flag patients with critical symptoms and alert you so that you can start treating them immediately.

Patient Management:

We integrate with your clinical system to help you manage all the patients that enter your Emergency Department. 

  • Emergency Care Data Sets

    Emergency Care data set look up

    eTriage automatically collects your patient's ECDS information while they are checking in so you don’t have to.

  • Patients verified on the NHS Spine

    We match patients to the SPINE using their NHS details so you know who you’re treating.

  • eHub set up for the future

    Platform customisation

    Customise end screens to let your patients know what to expect next in your Trust.

How collecting patient information digitally can support triage nurses

eTriage, a digital check-in and automated triage platform specifically designed for urgent and emergency care departments, has been developed by active doctors and nurses with years of expertise in digital triage.

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  • All Triage Features

    • Urgent and emergency redirections
    • Patient verification
    • Triage scoring automatically added
    • Clinical System integration
    • Robust and detailed history take built by NHS clinicians
    • Emergency Care data set (ECDS) look up
    • P1-P5 scoring
    • Red-flagging
  • All Management Features

    • Tag and sort incoming eConsults*
    • Calculated diagnostic scores
    • Meet NHS Accessibility Standards
    • Patients verified on the NHS Spine
    • Platform customisation
  • Department Benefits

    • eTriage automatically triages patients based on their clinical need reducing emergency department waiting times
    • Urgent or critical patients are flagged immediately alerting your clinicians so that they can begin safely treating them
    • Patient safety comes first – We have a dedicated clinical governance team made of specialists from across the NHS
    • eTriage allows for more efficient patient consultations as the patient history is already taken
    • We have seen improvement in initial assessment KPIs (first assessment within 15 minutes) from 75% to 100%: reducing emergency department waiting times
    • We are constantly updating eTriage with our users and customers in mind
    • Improved patient workflow and processing – eTriage will automatically triage your patients aligning to the Manchester triage system
    • Over 90% of all patients are matched to the NHS spine
    • Over 80% of all ambulatory patients are auto-triaged using the tablets
    • eTriage allows for rapid identification of patients requiring pain relief
    • Early redirection of patients to other healthcare professional services
  • Administrative benefits of eTriage

    Reduce waiting room times and care for patients

    • Patients self-check-in so the reception team can concentrate on other tasks such as speaking directly to patients and their relatives
    • Standardised history is taken from patients no matter the time of day or night – eTriage cannot get tired
    • Hospital staff can easily access and view a full patient audit trail
    • It is not just for the young: 26% of patients that have used eTriage so far are aged 65 years and above
    • 99% of patients self select to use automated check-in and triage on tablets – If patients are unable to use the tablets, the reception desk has their own they can use to complete with the patient
  • Patient benefits of eTriage

    Easy to use and ensures the most critical patients are treated first

    • eTriage reduces emergency department waiting times, with multiple patients able to submit symptoms at once at any time of the day or night
    • Patients take an average of 3-4 minutes from arriving at the department to check-in and triage
    • Simple questions for easy self-check-in
    • Life-threatening conditions are flagged quickly, alerting clinicians immediately so they can begin treating that patient
    • A full and detailed history is taken from all patients on arrival so the right care can be given to those who need it first
    • Patients are used to tablet-based interfaces so know how to use it without instruction

Get in touch

Sound good?

Find out more about features and pricing.

If you are a patient and want to contact your own NHS GP, online with eConsult click here to start.

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