NHS Patients - eConsult

Need support or have a question for the team?

We have lots of support information in our resources, but if you can’t find what you are looking for click on the blue ‘eConsult circle’ in the bottom right of your screen.

What is eConsult?

eConsult is a clever bit of software that allows you to quickly and safely get help and advice from your own doctors
and GP practice online, for free, from anywhere.

eConsult is a form-based online consultation & triage platform the collects your medical or administrative request and sends it through to your GP practice to triage and decide on the right care for you and everyone else.

Why use eConsult

Community

By submitting an eConsult your doctors can make sure every patient gets the right care, saving appointments for those that need them. If you can use eConsult it means you free up the phone line for those who are not able to use the internet.
Reassurance

We don’t always know what is wrong with us, which is why we go to the doctors. By submitting an eConsult you give you doctors all the information they need to decide on the right care for you and your family.
Speed/Access

eConsult is available to use from any device connected to the internet. There is no need to wait in a phone queue or visit the practice. It takes just 3-4 minutes to complete an eConsult and your practice will get back to you within 1 working day, if not sooner.

Used by patients and practices across the UK

Live in over

3200

NHS GP Practices

Available to over

29 million

NHS patients

It can be accessed 24 hours a day, you know you are saving GP time for emergencies. It has to be the future for healthcare in the community. Superb service!

Jean Kennedy, Facebook

Fantastic service. GP contacted me within 15 mins of submitting the form.

Roslyn Fissler, Facebook

Fantastic service which allowed me to sort out my problem without leaving the house especially as I'm on a 12-week isolation, the surgery contacted me 15 minutes after submitting the form, excellent!

Christine Dawkins, Facebook

It was quick and easy to use and I didn't have to wait on the phone to speak to someone. It was very convenient as you can do it at any time of the day.

eConsult Patient, Living Well Partnership, Southampton

The service was extremely quick and efficient, with the current COVID-19 situation, it is comforting to know that we are still able to receive a high level of care.

eConsult patient, The Albion Surgery, Bexley

Download the NHS app

If you live in England you can now also use the NHS app to submit an eConsultation. Download the app using the links below to start.

Find out more about the NHS App here

Download the NHS app from google play store

Keep in touch and follow us on Social Media

We are available on both Facebook and Twitter. Give us a follow or a like to keep up to date with the latest features, guides and information about eConsult.

Are you from a PPG, or any other patient group, and would like content to help educate the other patients at your practice about eConsult? Get in touch below.