What is eConsult?

eConsult is a clever bit of software that allows you to quickly and safely get help and advice from your own doctors
and GP practice online, for free, from anywhere.

eConsult is a form-based online consultation platform the collects your medical or administrative request and sends it through to your GP practice to triage and decide on the right care for you and everyone else.

Stay home, stay safe, but don’t ignore your healthcare. Submit an eConsultation so
your doctors can help you.

Why use eConsult

  • Community

    By submitting an eConsult your doctors can make sure every patient gets the right care, saving appointments for those that need them. If you can use eConsult it means you free up the phone line for those who are not able to use the internet.

  • Reassurance

    We don’t always know what is wrong with us, which is why we go to the doctors. By submitting an eConsult you give you doctors all the information they need to decide on the right care for you and your family.

  • Speed/Access

    eConsult is available to use any time, day or night, from any device connected to the internet. There is no need to wait in a phone queue or visit the practice. It takes just 3-4 minutes to complete an eConsult and your practice will get back to you within 1 working day, if not sooner.

Used by patients and practices across the UK

Live in over

3000

NHS GP Practices

Available to over

29 million

NHS patients

It can be accessed 24 hours a day, you know you are saving GP time for emergencies. It has to be the future for healthcare in the community. Superb service!

Jean Kennedy, Facebook

Fantastic service. GP contacted me within 15 mins of submitting the form.

Roslyn Fissler, Facebook

Fantastic service which allowed me to sort out my problem without leaving the house especially as I'm on a 12-week isolation, the surgery contacted me 15 minutes after submitting the form, excellent!

Christine Dawkins, Facebook

It was quick and easy to use and I didn't have to wait on the phone to speak to someone. It was very convenient as you can do it at any time of the day.

eConsult Patient, Living Well Partnership, Southampton

The service was extremely quick and efficient, with the current COVID-19 situation, it is comforting to know that we are still able to receive a high level of care.

eConsult patient, The Albion Surgery, Bexley

How eConsult works

  1. Step 1

    Feel unwell, or have a request for the practice? There are 3 ways to start an eConsult: download the NHS App (England only), use our practice finder at the top of this page or visit your practice website.

  2. Step 2

    Choose the relevant section for your need or request.

  3. Step 3

    Fill out the information requested and submit your eConsult. Questions may change depending on what you input.

  4. Step 4

    Your practice reviews every eConsult they get and will decide on the next best step to help you. This means you may not need to visit the practice for an appointment.

Do you know what an online consultation is?

Read our quick guide

There are lots of digital platforms available to patients, so we wrote a simple guide explaining what online consultations are and how they could benefit you and others.

Read the full blog

Your data is safe

Your health is private and we value this. All your medical information data goes straight to your GP practice. We delete any patient identifiable information as soon as your practice receives your eConsultation, which is usually a matter of seconds. We don’t sell your data, and any data we do keep goes into improving the product for you and your doctors. 

What is eConsult and how do you use it?

eConsult is a way to contact your own NHS GP practice online, for free, anywhere and anytime you have access to the internet, quickly and safely. eConsult is easy to use and will give your doctors all the information they need to triage and make sure every patient gets the care they need. Click the button below for more ‘How to use eConsult videos’ including how to use photo uploads.

Watch more 'How to use eConsult videos'

Your health is our number one priority

Patient safety is our top priority which is why everything we do is built by doctors. Our clinical governance team meet weekly to ensure eConsult is as safe as possible.

Read about our clinical governance process

Download the NHS app

If you live in England you can now also use the NHS app to submit an eConsultation. Download the app using the links below to start.

Find out more about the NHS App here

Keep in touch and follow us on Social Media

We are available on both Facebook and Twitter. Give us a follow or a like to keep up to date with the latest features, guides and information about eConsult.

Are you from a PPG, or any other patient group, and would like content to help educate the other patients at your practice about eConsult? Get in touch below.