What is eConsult?

eConsult is a digital triage and online consultation platform that allows NHS GP practices to better understand the needs of their patients. By collecting rich, safe and structured patient information, patients can be better supported to get the right care at the right time and in the right place.

Patients are also encouraged to check their symptoms, find verified NHS self-help information and find appropriate local or self-referral services, or submit consultations for their dependents.

Designed by NHS GPs to enhance patient access, improve practice efficiencies and empower practices to support their patients effectively, within single practices or at a federated working scale.

What can you do with eConsult?

Digital triage

The core of what we do

Market-leading ‘structured’ patient history collection with built-in redirection and red-flag safety netting to ensure you collect all the information you need to triage your patients to the right place.

  • Self-help information
  • Clinical reviews for long-term conditions
  • NHS App integration
  • Local services integration
All triage features

Practice management

Customisable features that work with your team and practice set up.

GP practice workload is growing which is why all of our features are designed to help you manage your patient need and improve practice efficiency.

  • Clinical system integration (EMIS, S1, Vision)
  • Auto-coding (coming soon)
  • Patient demand management and capping 
  • Purpose-built online consultation Smart Inbox
All management features

Patient Communication

Multi-channel patient communication as standard

Communicate with your patients the way you want and need to. eConsult comes with SMS, video, email and telephone as standard. Decide how and when you contact your patients.

  • Image and file sharing
  • Award-winning video consultations
  • Pull from and save to the patient record
  • Search for and share validated self-help information
All communication features

How can eConsult support you?

Support and transformation

Service support designed for the NHS

Experts in Primary care, from Clinical Directors, GP Partners and former Practice Managers – our talented team are here to help you with introducing new digital services to support staff and patients.

  • Personalised transformation support
  • Extended live chat support
  • Help centre and user community access
  • Free digital training classes

 

Service support

"My experience was first class, I needed a prescription for eye drops which I’d had several years ago & the condition had flared again. It was ideal to just request the prescription without having to take up a valuable face to face or telephone appointment. I’m very happy with eConsult & will definitely use it in the future & recommend it to family & friends."

Trish, Stillmoor House Medical Practice, Bodmin

"Very impressed - a doctor had assessed my symptoms and identified the need for action the same day. Very efficient and saved a visit either to A&E or walk in centre."

Patient, The Drayton Surgery, Portsmouth

"Perfect service. Means I didn't have to find time during my working day to make a call. I didn't take up an appointment slot. I was left a clear message and felt well looked after."

Patient, Park Road Group Practice, Surrey Heath

"This service means I don't have to waste Doctors time, and it means my sick note can be made available to me simply and efficiently. It's a great service."

Patient, Fordingbridge Surgery, West Hampshire

Working in an PCN?

Find out how to set up an eHub with eConsult

Our team are experts in supporting federated models to manage demand at scale, maximising your team’s skills

Explore our eHub

How to improve practice efficiency

Dr James Perry from Marine Lake Medical Practice explains how he uses eConsult to improve his practice efficiency.

Read more

Get in touch

Sound good?

Find out more about features and pricing.

If you are a patient and want to contact your own NHS GP, online with eConsult click here to start.

Contact us

What are online consultations?

An online consultation enables you to contact a GP or other health professional over the internet. It saves you waiting for an appointment or going to the GP surgery. You can tell your GP about your health using a smartphone, tablet or computer. The type of online consultation you have depends on your GP surgery.

What is eConsult?

eConsult is a digital triage and online consultation platform that allows NHS GP practices to better understand the needs of their patients. By collecting rich, safe and structured patient information, patients can be better supported to get the right care at the right time and in the right place.

Patients are also encouraged to check their symptoms, find verified NHS self-help information and find appropriate local or self-referral services, or to submit consultations for their dependents.

Designed by NHS GPs to enhance patient access, improve practice efficiencies and empower practices to support their patients effectively, within single practices or at a federated working scale.