What is eConsult?
eConsult is a digital triage and online consultation platform that allows NHS GP practices to better understand the needs of their patients. By collecting rich, safe and structured patient information, patients can be better supported to get the right care at the right time and in the right place.
Patients are also encouraged to check their symptoms, find verified NHS self-help information and find appropriate local or self-referral services, or submit consultations for their dependents.
Designed by NHS GPs to enhance patient access, improve practice efficiencies and empower practices to support their patients effectively, within single practices or at a federated working scale.
What can you do with eConsult?
Digital triage
The core of what we do
Market-leading ‘structured’ patient history collection with built-in redirection and red-flag safety netting to ensure you collect all the information you need to triage your patients to the right place.
- Self-help information
- Clinical reviews for long-term conditions
- NHS App integration
- Local services integration
Practice management
Customisable features that work with your team and practice set up.
GP practice workload is growing which is why all of our features are designed to help you manage your patient need and improve practice efficiency.
- Clinical system integration (EMIS, S1, Vision)
- Auto-coding (coming soon)
- Patient demand management and capping
- Purpose-built online consultation Smart Inbox
Patient Communication
Multi-channel patient communication as standard
Communicate with your patients the way you want and need to. eConsult comes with SMS, video, email and telephone as standard. Decide how and when you contact your patients.
- Image and file sharing
- Award-winning video consultations
- Pull from and save to the patient record
- Search for and share validated self-help information
How can eConsult support you?
Support and transformation
Service support designed for the NHS
Experts in Primary care, from Clinical Directors, GP Partners and former Practice Managers – our talented team are here to help you with introducing new digital services to support staff and patients.
- Personalised transformation support
- Extended live chat support
- Help centre and user community access
- Free digital training classes
Service support
Working in an PCN?
Find out how to set up an eHub with eConsult
Our team are experts in supporting federated models to manage demand at scale, maximising your team’s skills
Explore our eHub
How to improve practice efficiency
Dr James Perry from Marine Lake Medical Practice explains how he uses eConsult to improve his practice efficiency.
Read more
Get in touch
Sound good?
Find out more about features and pricing.
If you are a patient and want to contact your own NHS GP, online with eConsult click here to start.
What are online consultations?
An online consultation enables you to contact a GP or other health professional over the internet. It saves you waiting for an appointment or going to the GP surgery. You can tell your GP about your health using a smartphone, tablet or computer. The type of online consultation you have depends on your GP surgery.
What is eConsult?
eConsult is a digital triage and online consultation platform that allows NHS GP practices to better understand the needs of their patients. By collecting rich, safe and structured patient information, patients can be better supported to get the right care at the right time and in the right place.
Patients are also encouraged to check their symptoms, find verified NHS self-help information and find appropriate local or self-referral services, or to submit consultations for their dependents.
Designed by NHS GPs to enhance patient access, improve practice efficiencies and empower practices to support their patients effectively, within single practices or at a federated working scale.