Online consultations have been around since we pioneered them in 2013. Now, we’ve created our Smart Inbox based on your feedback to resolve common problems and enhance how you triage patients.

Manage eConsults from one place

Visualise, separate, prioritise and manage your digital queues from one place.

  • Easily access and manage all your eConsults in one place
  • See which eConsult needs your attention first, with full visibility of your queue, optimised for clinical safety
  • Prioritise and signpost in seconds with a new view for patient information
  • Automatically sort by status in your inbox
  • View consultation queues by acuity, time since submission, type and much more
  • Make better, more informed decisions with search functionality and visibility of all messaging history


Find out more about the Smart inbox

Watch our Smart Inbox webinar

14th July | 13:00

Sign up to find out more about the eConsult Smart inbox

Sign up to the webinar

Allocate eConsults by scope of practice

Maximise your multidisciplinary team by working in the same place, in real-time or asynchronously.

  • Easily reassign consultations between teams and individuals
  • Leave notes to communicate with colleagues during handover
  • Review eConsults in seconds with filters for key information
  • Record key decisions and information in our triage panel
  • Sort, filter and search based on triage outcomes

Find our how to set up an eHub

Experts at supporting federated models to manage demand at scale, maximising your team's skills

Explore eHubs

Code straight into your clinical system

Work intuitively in the Smart Inbox, record into your clinical system.

  • Code static data, such as consultation type, outcome, BMI, QoF, health and lifestyle data straight into the clinical system
  • View a logbook of all previous activity, with patient communications saved to your patient’s record
  • Triage, manage and communicate with colleagues easily in the inbox, then save directly to the patient’s record in your clinical system of choice

Sign up your practice to pilot the Smart Inbox

Sign up now

Customise settings and workflows

Easy to access and make eConsult work for your changing needs.

  • NHSmail Single Sign-On for easy access and high security (eConsult is ISO27001 certified)
  • Cloud-based inbox is accessed via your browser, allowing you to work from anywhere
  • Build your workflow statuses and take control of your queue
  • Surface actionable data directly and in real-time about your patients, consultations and workflows
  • Manage your own eConsult settings e.g. demand management options, template responses, users and permissions