Utilities – eConsult Forms
Sign the form for the ability to accept urgent warning eConsults into your Smart Inbox.
Review our help article to learn more about how accepting urgent warning eConsults will work.
What does our urgent warning feature do?
eConsult is allowing practices to accept urgent warning eConsults into their Smart Inbox queue rather than patients being redirected to call the practice. Patients that need to call 999 or got to A&E will still be stopped and prompted to call 999/attend A&E.
The aim is to reduce the number of calls practices receive from patients being ‘kicked out’ of eConsult and allow the patients to submit their eConsults and for the practice to view these submissions on the day. Patients would previously have been prompted to get medical advice sooner than the 48 hours response rate.
Once the patient has submitted their eConsults these urgent warning redirected eConsults will appear in the main queue in the Smart Inbox, but highlighted in red.
We strongly advise that practices:
- review all Urgent eConsult reports on the day;
- check the Flagged Urgent Folder in the Smart Inbox for at least 1 hour after the feature is switched off (to allow for eConsults in progress to be submitted);
- send an acknowledgement message to patients that they have received their eConsult (for example using templated messages), to minimise patient concerns and callbacks.
To read the full overview, take a look at our help centre article for more information: Urgent warning help centre
Please fill out the form if you wish to decommission eConsult.
This gives us the information we need to process your decommission, and feedback to help us improve.
Admin users have the permission to:
- Add Smart Inbox users
- Remove Smart Inbox users
- Manage eConsult closures
- Manage your admin template opening timings
All these actions can be done within the eConsult Settings Portal and the full guide can be accessed here.