Welcome to eConsult!
Find out how to set up eConsult for your practice.
Over the next few weeks, we will take your practice through the following steps, getting you ready to start processing eConsults.
There are six easy technical mobilisation steps which we will send via email over the coming two weeks, and all of these will need to be completed in time for your go-live date:
- Introduction to the Operations Team.
- Email Delivery Test
- Clinical System Interop Test
- Reporting & Customisation
- Toolbar Details
- Banner Details
Keep an eye our for these emails as they will require action from your team.
How to get support from eConsult:
We have a designated support team to help you through your mobilisation and answer any questions you may have! You can get in touch with us via:
- Live chat – is available from our website, just press the blue circle with the eConsult logo in the corner of the page to get in touch with us. We aim to respond to all queries in 5 mins or less!
- Email – we can be reached at practice.support@econsult.health
Succeeding with eConsult
Watch our set of quick training videos
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Overview - First steps
Who is this for: Practice Manager or Transformation lead
How long: 30mins
Join the webinar: click here -
Marketing & Communications
Who is this for: Practice Manager or Transformation lead
How long: 30mins
Join the webinar: click here -
Workflow and Process
Who is this for: Practice Manager or Transformation lead
How long: 30mins
Join the webinar: click here -
Demand Management
Who is this for: Practice Manager or Transformation lead
How long: 30mins
Join the webinar: click here -
Clinical Training
Who is this for: Practice Manager or Transformation lead
How long: 30mins
Join the webinar: click here
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How to succeed with eConsult - video details
Our onboarding team has put together the following videos that have been designed to get your team up and running with eConsult.
Overview of eConsult:
- Who is this for: Practice Manager or Transformation lead
- How long: 30mins
- What will you learn: This session explains the platform, patient journey and a simple overview of how the product will work in practice. It also touches on what functionality is available to you.
- Join the webinar: click here
Marketing and Communications
- Who is this for: Practice Manager or Transformation lead
- How long: 30mins
- What will you learn: Understand the basic principles and methodology to successfully market eConsult to patients, staff and clinicians, ensuring that the approach aligns with the practice goals.
- Review the optimal methods of communicating about OLC both internally and externally
- Align on the best approach and volume outcomes of marketing
- Understand the impact of marketing at the practice and review templates that can be used
- Join the webinar: click here
Workflow and Process Management
- Who is this for: Practice Manager or Transformation lead
- How long: 30mins
- What will you learn: Covering how eConsult will flow from end to end, including every touchpoint, the roles involved and an understanding of how to handle exceptions.
- Detail the approach to managing OLC in the practice
- Explore the different models used in practice
- Explain the key points and steps to make sure are in place prior to going live
- Join the webinar: click here
Demand Management
- Who is this for: Practice Manager or Transformation lead
- How long: 30mins
- What will you learn: Covering the available tools that the practice team have access to maximise the efficiency of managing eConsults.
- Introduce the tools that eConsult provides to the practice
- Review the delivery methods available to the practice
- Explain the benefits of automation and systems to support digital adoption
- Join the webinar: click here
Clinical Training
- Who is this for: Practice Manager or Transformation lead
- How long: 30mins
- What will you learn: This session will cover using eConsult to aid with triage and how to get the best from out structured template history.
- Join the webinar: click here
Thriving with eConsult training videos
Optimise how your practice is using eConsult
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Admin training
Who is this for: Adminisrative team
How long: 30mins
Join the webinar: click here -
Care Navigation and signposting
Who is this for: Practice Manager or Transformation lead
How long: 30mins
Join the webinar: click here -
Toolbar training
Who is this for: Practice Manager or Transformation lead
How long: 30mins
Join the webinar: click here -
Long Term Conditions
Who is this for: Practice Manager or Transformation lead
How long: 30mins
Join the webinar: click here -
Open Q&A
Who is this for: Practice Manager or Transformation lead
How long: 30mins
Join the webinar: click here
-
Thriving with eConsult video details
Our onboarding team has put together the following videos that have been designed to get your team up and running with eConsult.
Admin training:
- Who is this for: Practice Manager or Transformation lead
- How long: 30mins
- What will you learn: This session is similar to the overview training but goes into more detail from the admin experience and how to utilise the admin template.
- Join the webinar: click here
Care Navigation & Signposting
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- Who is this for: Practice Manager or Transformation lead
- How long: 30mins
- What will you learn: Helping to guide the practice to share the eConsult with the right clinician in the right time frame and ensure that patients are using the best service for their care.
- Provide the practice with detail on how to best approach navigation with OLC
- Cover the basic principles of standardised consultations
- Discuss key support tools such as Local Services, ARRS etc.
- Join the webinar: click here
Toolbar Training
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- Who is this for: Practice Manager or Transformation lead
- How long: 30mins
- What will you learn: This session walks through the different functionality included in the eConsult toolbar and how to use this in practice.
- Join the webinar: click here
Long Term Conditions
- Who is this for: Practice Manager or Transformation lead
- How long: 30mins
- What will you learn: This session goes into the detail of each of our LTC templates as well as the approach to work-flowing these templates in practice.
- Join the webinar: click here
Open Q&A
- Who is this for: Practice Manager or Transformation lead
- How long: 30mins
- What will you learn: This session with give you the opportunity to ask any questions you may have regarding the delivery of the modules, the mobilisation process and enquire about the eConsult platform and its features. Supported by Clare (Transformation), Dr James Perry (Clinical), Faye Culpin (Operations) and Maeva Vitela (Accounts).
- Join the webinar: click here
Book a Transformation call
Looking to take things to the next level?
Our team of experts can organise a personalised one-to-one session with your practice to help you optimise how you use eConsult.
Book a session
Created by experienced clinicians
- A company-wide focus on clinical safety: outstanding clinical governance process, built-in warning red-flags.
- A Clinical Governance team of over 26 working specialists from across the NHS.
- Over 9 million eConsults and counting with an exceptional clinical safety record.
- A market-leading customer support and technology team working alongside you to co-create eConsult, with over 7 years of experience in online triage.
Market-leading support
- Dedicated support teams to help get you up and running and optimising how to use eConsult
- Network of over 3200 other practices using across the UK
- Facebook community group
- Hours of training content, guides and videos
More key features for your practice:
- NHS.UK self-help and pharmacy advice offered to all patients
- Health and lifestyle questions included as standard (e.g. for QOF)
- Patients can upload photographs during their eConsult
- Travel advice – patients can request travel advice without having to book an appointment
- Local services – Practices can choose to add their own local services that are offered to patients where appropriate
- Proxy Access so careers can submit an eConsult on behalf of someone else coming soon!
More key features for your patients:
- eConsult can be used from any device – there is no need to download an app
- Proxy Access so patients that are carers can submit on behalf of someone else.
- eConsult is available to use any time of day or night, anywhere with internet
- Simple and easy to navigate interface
- Data safety – once the practice has received the eConsult, we do not hold onto any patient identifiable information
- No login required
- eConsult is not a chatbot – You will be responded to by your own NHS GP practice
- Local services – Practices can choose to add their own local services that are offered to patients where appropriate
- Only attend the practice when you need to
- Patients often get a faster response than when trying to call the practice.