Q health: the only remote consultation platform for outpatients that offers a choice of video and telephone
What is the Elective Recovery Fund?
The Elective Recovery Fund (ERF) is a £1bn fund made available to help hospitals recover their levels of activity. Outpatient consultations are part of this scope.
- Remote consultations count the same as face-to-face.
- Any activity above 95% of 2019/20 levels is reimbursed at 120% of tariff.
NHS England is targeting at least 25% of outpatient consultations to be delivered remotely by telephone or video consultation
Simplify remote consultations
Video & Telephone together
Q health’s ability to switch seamlessly between video and telephone drives down DNA rates and enhances Trusts’ ability to access 120% of Tariff reimbursement via the ERF.
Q health allows you to seamlessly transition from an audio to a video call, giving you the flexibility you need.
- Increases clinic efficiency (less time chasing poor connection video calls or entering phone numbers)
- Reduces patient digital exclusion (phone calls or video)
- Allows upgrade to video if it would be clinically useful
It saves me and my colleagues time travelling to clinics, and means only patients who need face to face are brought in.
My managers have activity oversight, and the Q health team are great at responding to queries through the Live Chat support.
The system has great flexibility for the different ways we manage appointment ledgers and rotas in our clinics. I see many of my patients over Q health and have found it great to work with alongside my clinical systems.
How can we help you receive more funding?
Many hospitals are currently reviewing their video consultation software. Some have had low uptake, with clinicians sticking with telephone for their remote clinics, for a variety of clinical, IT and demographic reasons.
Q health’s combined video/telephone functionality (one-click upgrade/downgrade) means lower DNA rates than Video alone. The same activity reaches more patients (those with poor connectivity, limited technical ability) and therefore generates more ERF income for the hospital.