eConsult blog
News and think pieces from the eConsult team
What is ECDS data and why is it so important?
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What is ECDS data and why is it so important?
Read more‘Condom’, ‘Boxing Ring’ and ‘Mushroom’. These were just some of the diagnoses submitted for Emergency Department (ED) attendances, before the introduction of Emergency Care Data Sets (ECDS). It is no…
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My Future Self, I hope the Emergency Department has learned these lessons
Read moreDr Mark Harmon is our Brand and Strategy Director here at eConsult. He is also an A&E clinician who works at Lewisham Hospital. Mark’s journey into healthcare wasn’t a typical…
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How much money could the NHS save by reducing Outpatient DNAs?
Read moreAccording to Hospital Episode Statistics (HES) data in 2019-20, outpatient attendances (whether first or subsequent) as a proportion of total appointments have decreased from 80.1% to 77.2% in the last…
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ERF: what is it and how can it help hospital departments clear the backlog?
Read moreThe Elective Recovery Fund (ERF) is a £1 billion fund made available to help hospitals recover their levels of activity, post COVID-19 pandemic. Outpatient consultations are part of this scope.…
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Voice of the user: how net promoter score helps us turn your feedback into features
Read more“Your feedback is very important to us”. If you have used any digital product or service, you have almost certainly read that phrase hundreds of times — and you might…
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We can’t achieve remote consultation targets with video or telephone alone – we need both.
Read moreOutpatient care is a problem area primed and ready for innovation and service redesign. There were 125 million outpatient appointments recorded in HES data in 2019-20, (67% more than ten…
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How to save yourself time when contacting your GP surgery: Using the NHS App to view your health information
Read moreThe NHS App is a simple and secure way to access a range of NHS services via an app or through your browser. It’s the easiest way to prove your…
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How to improve the patient experience in your emergency department
Read moreKrista Burslam is a qualified Nurse who has worked extensively in Emergency Medicine in the UK and internationally. Before joining eConsult Health as the Clinical Director for Urgent and Emergency…
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Not another toolbar?!
Read moreThere seems to be a running joke in primary care practices… How many toolbars does someone working in a GP practice need? The answer is one, of course. The eConsult…
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eConsult Health wins government funding for its intelligent triage support and assignment solution
Read moreA workload management solution that uses artificial intelligence to intelligently triage and route patient requests to the most appropriate contact within GP surgeries has been successful in the latest (second)…
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How to transform patient care with post-consultation information prescriptions: Healthinote & HCI videos
Read moreUpdated instructions below (June 2021) COVID-19 has accelerated the use of virtual health services, with over 70% of patient requests to a GP practice now receiving alternatives to face-to-face consultations.…
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Bigger and Better
Read moreOfficial welcome to Q doctor Over the last 12 months, eConsult has hit a series of major milestones, including being the platform of choice for over 3,300 GP surgeries, patients…