eConsult blog
News and think pieces from the eConsult team
eConsult implements UK’s first blueprint for virtual outpatient departments to reduce waiting list backlog | Press release
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Voice of the user: how net promoter score helps us turn your feedback into features
Read more“Your feedback is very important to us”. If you have used any digital product or service, you have almost certainly read that phrase hundreds of times — and you might…
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We can’t achieve remote consultation targets with video or telephone alone – we need both.
Read moreOutpatient care is a problem area primed and ready for innovation and service redesign. There were 125 million outpatient appointments recorded in HES data in 2019-20, (67% more than ten…
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CLEO Systems and eConsult Health work together to improve patient pathways | Press release
Read moreCLEO Systems and eConsult Health are working together to provide benefits to Urgent Care providers by reducing pressures, improving the patient experience and enabling a seamless patient pathway. By creating…
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How to save yourself time when contacting your GP surgery: Using the NHS App to view your health information
Read moreThe NHS App is a simple and secure way to access a range of NHS services via an app or through your browser. It’s the easiest way to prove your…
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How to improve the patient experience in your emergency department
Read moreKrista Burslam is a qualified Nurse who has worked extensively in Emergency Medicine in the UK and internationally. Before joining eConsult Health as the Clinical Director for Urgent and Emergency…
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Not another toolbar?!
Read moreThere seems to be a running joke in primary care practices… How many toolbars does someone working in a GP practice need? The answer is one, of course. The eConsult…
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eConsult Health wins government funding for its intelligent triage support and assignment solution | Press release
Read moreA workload management solution that uses artificial intelligence to intelligently triage and route patient requests to the most appropriate contact within GP surgeries has been successful in the latest (second)…
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How to transform patient care with post-consultation information prescriptions: Healthinote & HCI videos
Read moreSince the start of the COVID-19 pandemic in March 2020, clinics are identifying a large proportion of patients whose questions can be responded to virtually, without the need to bring…
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Bigger and Better
Read moreOfficial welcome to Q doctor Over the last 12 months, eConsult has hit a series of major milestones, including being the platform of choice for over 3,300 GP surgeries, patients…
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eConsult Health acquires Q doctor | Press release
Read moreeConsult Health acquires Q doctor, bringing digital triage, video and SMS together in a single platform for GPs and hospitals LONDON, UNITED KINGDOM – 24th May 2021 – eConsult Health,…
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Online triage doesn’t create demand, it enables safer access
Read moreHow should GPs cope with bottlenecks and rising demand for services? The pandemic has put this important question into the spotlight. At a time of great strain, how do we…
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How online consultations can support patients with mental health issues
Read moreMental health issues have always been a common reason for patients to consult with their GP, but over the last year COVID-19 has caused disruption to so many lives, and…