eConsult blog
News and think pieces from the eConsult team
Patient Safety Commissioner-Initiatives: Improving patient safety at the Emergency Department front door
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Dr David Cooper: My perspective of eConsult, 5 years in
Dr David Cooper recently took part in a webinar about digital asynchronous consultations where he spoke about the patient and practice benefits of having used eConsult for the past 5…
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New Chief Technology Officer joins eConsult Health | Press release
Ex BMJ and Your.MD and CTO Rex Cooper joins the health tech leader as it hits 20 million remote consultations. eConsult, the UK’s leading digital triage system for NHS GPs,…
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What is ECDS data and why is it so important?
‘Condom’, ‘Boxing Ring’ and ‘Mushroom’. These were just some of the diagnoses submitted for Emergency Department (ED) attendances, before the introduction of Emergency Care Data Sets (ECDS). It is no…
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My Future Self, I hope the Emergency Department has learned these lessons
Dr Mark Harmon is our Brand and Strategy Director here at eConsult. He is also an A&E clinician who works at Lewisham Hospital. Mark’s journey into healthcare wasn’t a typical…
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How much money could the NHS save by reducing Outpatient DNAs?
According to Hospital Episode Statistics (HES) data in 2019-20, outpatient attendances (whether first or subsequent) as a proportion of total appointments have decreased from 80.1% to 77.2% in the last…
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ERF: what is it and how can it help hospital departments clear the backlog?
The Elective Recovery Fund (ERF) is a £1 billion fund made available to help hospitals recover their levels of activity, post COVID-19 pandemic. Outpatient consultations are part of this scope.…
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Voice of the user: how net promoter score helps us turn your feedback into features
“Your feedback is very important to us”. If you have used any digital product or service, you have almost certainly read that phrase hundreds of times — and you might…
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We can’t achieve remote consultation targets with video or telephone alone – we need both.
Outpatient care is a problem area primed and ready for innovation and service redesign. There were 125 million outpatient appointments recorded in HES data in 2019-20, (67% more than ten…
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CLEO Systems and eConsult Health work together to improve patient pathways | Press release
CLEO Systems and eConsult Health are working together to provide benefits to Urgent Care providers by reducing pressures, improving the patient experience and enabling a seamless patient pathway. By creating…
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How to save yourself time when contacting your GP surgery: Using the NHS App to view your health information
The NHS App is a simple and secure way to access a range of NHS services via an app or through your browser. It’s the easiest way to prove your…
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How to improve the patient experience in your emergency department
Krista Burslam is a qualified Nurse who has worked extensively in Emergency Medicine in the UK and internationally. Before joining eConsult Health as the Clinical Director for Urgent and Emergency…
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Not another toolbar?!
There seems to be a running joke in primary care practices… How many toolbars does someone working in a GP practice need? The answer is one, of course. The eConsult…