eConsult blog
News and think pieces from the eConsult team


Meet the team: Clayton Cosgrove, Product Manager
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How to build a care navigation team for online consultation triage in your practice
Rachel Madden, Clinical Triage Care Navigation Lead, and Dr James Perry, GP at Marine Lake Medical Practice ran a webinar in June 2022 explaining how they had implemented clinical triage…
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How to unlock the extra DES funding available to PCNs
The revised Network Contract Directed Enhanced Service (DES) encompasses several changes that can be hard to understand. We’ve done our best to clearly lay out what some of this new…
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Choosing the right online consultation platform
Online services, consultations and digital triage have become a regular part of GP practices since their introduction as part of the NHS’s 2016 GP Forward View. Eight years later and…
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Dr James Perry: How we’ve introduced clinician efficiency with eConsult
The two most important things you should look for from your online consultation provider are: My practice, Marine Lake Medical Practice on The Wirral, Merseyside looks after over 19,500 patients.…
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Clinical triage is essential to any safe online consultation platform
Would you drive a car without seatbelts or an airbag? I don’t think most people would. These are safety features that you hope won’t be necessary, but are there in…
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Dr David Cooper: My perspective of eConsult, 5 years in
Dr David Cooper recently took part in a webinar about digital asynchronous consultations where he spoke about the patient and practice benefits of having used eConsult for the past 5…
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How to save yourself time when contacting your GP surgery: Using the NHS App to view your health information
The NHS App is a simple and secure way to access a range of NHS services via an app or through your browser. It’s the easiest way to prove your…
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Not another toolbar?!
There seems to be a running joke in primary care practices… How many toolbars does someone working in a GP practice need? The answer is one, of course. The eConsult…
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How to transform patient care with post-consultation information prescriptions: Healthinote & HCI videos
Since the start of the COVID-19 pandemic in March 2020, clinics are identifying a large proportion of patients whose questions can be responded to virtually, without the need to bring…
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Bigger and Better
Official welcome to Q doctor Over the last 12 months, eConsult has hit a series of major milestones, including being the platform of choice for over 3,300 GP surgeries, patients…
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Online triage doesn’t create demand, it enables safer access
How should GPs cope with bottlenecks and rising demand for services? The pandemic has put this important question into the spotlight. At a time of great strain, how do we…
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How online consultations can support patients with mental health issues
Mental health issues have always been a common reason for patients to consult with their GP, but over the last year COVID-19 has caused disruption to so many lives, and…