Award-winning Clinical Governance

eTriage’s red flagging system detects patients who report serious symptoms or a medical emergency so that your clinicians are alerted to those needing urgent care immediately Patients are triaged in line with the Manchester Triage System, helping you improve your Urgent and Emergency Department safety.

Our Clinical Governance Board comprises of consultant or equivalent seniority NHS GPs, clinicians and specialists from emergency departments, including paramedics, intensive care, trauma, surgery, HEMS, paediatrics, and prescribing pharmacists. The Board meets regularly to undertake content reviews and ensure that eConsult always adheres to the latest guidance and the highest safety standards.

Our Clinical Governance Lead and Information Governance Lead meet monthly to maintain our hazard logs and safety case and identify any new potential risks or Data Protection Impact Assessment (DPIA) requirements.

We have followed the MHRA guidance on medical devices and have appointed a Medical Safety Officer, and applied the standards defined in DCB0129/DCB0160 and will continue to do so.

Our clinical governance team are award-winning as finalists in the 2019 patient Safety awards for clinical governance and winners in 2018.

  • Your data and your patients’ data is secure at all times

    • We encrypt patient details for their entire journey to your clinical system
    • We do not store any patient-identifiable medical information
    • Built on top of a secure framework, our platform has protection against typical website attacks (like XSS, SQL and HTML injections)
    • We undertake regular pen tests with independent, external providers. We have always scored very highly on these tests
    • CISSP-certified architect configured infrastructure
    • All interactions with the platform are via a secure connection, using up-to-date encryption techniques (TLS v1.2, strong key exchange and strong cypher)
  • We’re always fully compliant


    • We use consent as our lawful basis for processing patient data
    • We have written our privacy notice in plain English, and made clear the
      legal rights of the patient
    • We have appointed a Data Protection Officer, as per our responsibilities for
      handling sensitive data

    NHS compliance:

    • We are DSP Toolkit compliant (for all mandatory sections and all optional sections)
    • We comply with the National Data Guardian recommendations
    • Our platform is hosted in a Tier 3, ISO 27001 Data Centre, behind HSCN
  • We hold ourselves to high standards of excellence


    ISO/IEC 27001

    ISO/IEC 27001 is a specification for an information security management system (ISMS), which is a framework for an organization’s information risk management processes.

    This certification (Cert No. 20623) covers the provision of software developed medical and digital health products including the company-wide IT security management processes for operations, development and support services offered through implementation in accordance with SOA Version 1, dated 3/12/2021 in the following locations:

    • London, England
    • Brighton, England

    To request a specific certification for an audit, please contact


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