View from the front line: How to reduce waiting times while keeping the human touch

Executive Summary

We spoke to Sarah Connelly, Deputy Medical Director for Unscheduled Care at Queen Mary’s, Sidcup Urgent Care Centre.
This site was one of the first sites to implement eTriage and have had over 150,000 submissions to date. We wanted to see how digital check-in and automated triage has impacted the staff and patients, and how the process of moving to this solution worked.

You can’t doubt the robustness of what Triage has been through to get where it is and the clinical governance that is behind every template.

Sarah Connelly

eTriage FAQs

What is eTriage:

eTriage is a digital triage solution for NHS Emergency Departments and Urgent Care Centres, developed by clinicians. eTriage was designed to automatically check-in and prioritise (triage) patients upon arrival to an emergency department. eTriage speeds up the streaming process, identifies sick patients earlier, reducing the waiting time and time to treatment within the department and delivering improved patient journeys.

How does eTriage work?

Patients enter their own clinical history on tablets eTriage automatically books in and triages your patients by clinical need, ensuring your clinicians deliver the right care to the right cases.

Is eTriage safe?

eTriage has been designed by NHS clinicians and triages patients within 4 minutes of arrival. As patients provide their history and check-in at the same time, clinical staff are better informed of the patient’s condition as soon as they complete the eTriage form. Automatic triage into 5 priority categories (Manchester Triage), with alerts integrating into the clinical system, allows urgent patients to be flagged to clinical staff and attended to first.