View from the front line: Catherine Keegan Testimonial

Executive Summary

We spoke to Catherine Keegan, Emergency Department Matron at Worthing Hospital, Western Sussex Hospitals NHS Foundation Trust, about her experience of using eTriage since March 2020. We’ve got several challenges to address in emergency care that we don’t have adequate solutions for: risk management, decompressing when volumes get too high and improving patient and staff experience when we have such a large volume of work to get through.


Since we started to use eTriage at the beginning of a major pandemic, it has reinforced the reasons for us wanting to use the technology in the first place. I’m not saying technology can be the one-size-fits-all solution to the huge problems facing emergency departments (EDs), but from my experience, it’s certainly a move in the right direction.

It gives us a sense that we didn’t have before about how well or how sick everyone in the waiting room is. They’ve gone from an unknown to a known quantity.

Catherin Keegan, ED Matron, Worthing Hospital


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eTriage FAQs

What is eTriage:

eTriage is a digital triage solution for NHS Emergency Departments and Urgent Care Centres, developed by clinicians. eTriage was designed to automatically check-in and prioritise (triage) patients upon arrival to an emergency department. eTriage speeds up the streaming process, identifies sick patients earlier, reducing the waiting time and time to treatment within the department and delivering improved patient journeys.

How does eTriage work?

Patients enter their own clinical history on tablets eTriage automatically books in and triages your patients by clinical need, ensuring your clinicians deliver the right care to the right cases.

Is eTriage safe?

eTriage has been designed by NHS clinicians and triages patients within 4 minutes of arrival. As patients provide their history and check-in at the same time, clinical staff are better informed of the patient’s condition as soon as they complete the eTriage form. Automatic triage into 5 priority categories (Manchester Triage), with alerts integrating into the clinical system, allows urgent patients to be flagged to clinical staff and attended to first.