eTriage Case studies

Read how eTriage is making a difference in Urgent Care Departments already.

Seen in 15: eTriage Academic Poster explaining how eTriage works

eTriage: Queen Mary’s Hospital Sidcup UCC

eTriage is an innovative emergency triage platform that gets patients to the right care quickly. It has been created by the team of NHS clinicians behind eConsult, the UK’s biggest online consultation provider. eTriage allows ambulatory patients at Queen Mary’s Hospital UCC to check-in and be triaged on one of the available iPads in the emergency or urgent care centre. They input their demographic details which are matched on the spine for their NHS number, then they answer a few brief clinical questions about their symptoms. The system automatically triages patients by clinical need into the clinical system. All within 5 minutes of arrival. As patients provide their history and check-in at the same time, clinical staff are better informed of the patient’s condition as soon as they complete the eTriage form. Automatic triage into 5 priority categories (Manchester Triage), with alerts integrating into the clinical system, allows urgent patients to be flagged to clinical staff and attended to first. We have picked up a number of critically ill patients within minutes of their arrival, getting them immediate clinical intervention. We can also quickly identify those patients that may be appropriate for re-direction.

eTriage -- Patient flow within Urgent and Emergency Department

Key summary of a 6-month independent assessment (Candesic) of eTriage in Queen Mary’s Hospital UCC in Sidcup:

  • We set out to triage 80% of ambulatory attendances in Queen Mary’s Hospital in our pilot but have seen 99% – over 60,000 patients were triaged this way.
  • Reduced time to initial assessment – improved from 70 to 100%, all patients are now being seen within 15 minutes of arrival. Reduced triage time by approximately 3 minutes.
  • Reduced time to treatment – improved patient flow contributes to an average reduction in time to treatment of 7 minutes and overall time in the department has also reduced.
  • Reduced crowding in the waiting room – there now no wait to check-in for patients.
  • Improved staff and patient feedback – 58% staff believe that eTriage has saved time, 64% that eTriage has made them more efficient. Majority of patients prefer using eTriage to the traditional check-in desk.
  • Safety – critically ill patients are picked up within minutes of arrival, creating a consistent and auditable clinical data and history, clinical risk flagging within each patient record, and by freeing up nurse time we allow more rapid dispensing of pain relief.
  • Improved redirection – low priority patients who can be served by other HCPs can be safely and quickly redirected, taking pressure off the A&E system.

One commissioner wrote to us following a visit saying eTriage was “a digital exemplar for the future delivery of urgent and emergency care”.

What is eTriage:

eTriage is a digital triage solution for NHS Emergency Departments and Urgent Care Centres, developed by clinicians. eTriage was designed to automatically check-in and prioritise (triage) patients upon arrival to an emergency department. eTriage speeds up the streaming process, identifies sick patients earlier, reducing the waiting time and time to treatment within the department and delivering improved patient journeys.

How does eTriage work?

Patients enter their own clinical history on tablets eTriage automatically books in and triages your patients by clinical need, ensuring your clinicians deliver the right care to the right cases.

Is eTriage safe?

eTriage has been designed by NHS clinicians and triages patients within 4 minutes of arrival. As patients provide their history and check-in at the same time, clinical staff are better informed of the patient’s condition as soon as they complete the eTriage form. Automatic triage into 5 priority categories (Manchester Triage), with alerts integrating into the clinical system, allows urgent patients to be flagged to clinical staff and attended to first.

Does it reduce A&E waiting times?

eTriage has reduced time to initial assessment with all patients in Bexley UCC seen within 15 minutes of arrival. eTriage has reduced triage time by approximately 3 minutes, with no wait to check-in.