eTriage can improve NHS Emergency Departments

General benefits

  • eTriage automatically triages patients based on their clinical need reducing emergency department waiting times
  • Urgent or critical patients are flagged immediately alerting your clinicians so that they can begin safely treating them
  • Patient safety comes first – We have a dedicated clinical governance team made of specialists from across the NHS
  • eTriage allows for more efficient patient consultations as the patient history is already taken
  • We have seen improvement in initial assessment KPIs (first assessment within 15 minutes) from 75% to 100%: reducing emergency department waiting times
  • We are constantly updating eTriage with our users and customers in mind
  • Improved patient workflow and processing – eTriage will automatically triage your patients using the Manchester triage system
  • Over 90% of all patients are matched to the NHS spine
  • Over 80% of all ambulatory patients are auto-triaged using the tablets
  • eTriage allows for rapid identification of patients requiring pain relief
  • Early redirection of patients to other healthcare professional services

Administrative benefits of eTriage

Reduce waiting room times and care for patients

  • Patients self-check-in so the reception team can concentrate on other tasks such as speaking directly to patients and their relatives
  • Standardised history is taken from patients no matter the time of day or night – eTriage cannot get tired
  • eTriage is fully interoperable with all EPR systems
  • Hospital staff can easily access and view a full patient audit trail
  • It is not just for the young: 26% of patients that have used eTriage so far are aged 65 years and above
  • 99% of patients self select to use automated check-in and triage on tablets – If patients are unable to use the tablets, the reception desk has their own they can use to complete with the patient

Patient benefits of eTriage

Easy to use and ensures the most critical patients are treated first

  • eTriage reduces emergency department waiting times, with multiple patients able to submit symptoms at once at any time of the day or night
  • Patients take an average of 3-4 minutes from arriving at the department to check-in and triage
  • Simple questions for easy self-check-in
  • Life-threatening conditions are flagged quickly, alerting clinicians immediately so they can begin treating that patient
  • A full and detailed history is taken from all patients on arrival so the right care can be given to those who need it first
  • Patients are used to tablet-based interfaces so know how to use it without instruction

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