On arrival in UTC/ED:
- Every patient coming into the UCC/UTC consults first via an eConsult tablet/touchscreen. After entering demographic details, the system asks patient to explain their symptoms and reason for their visit. They will complete an online questionnaire (“history take”) that takes approximately 4 minutes.
- The patient’s eConsult is automatically triaged by clinical need and pushed into the clinical system, where cases will be ranked in order of clinical priority
- The patient will see only one clinician, the most appropriate for their condition, speeding up and simplifying their journey through rapid access, minimal steps.