Features: Online consultation & online triage

  • Structured patient histories

    Market-leading, safe, structured history take, built-in flag warnings and redirects to ensure patients get the appropriate care.

  • eConsult Healthinote integration

    Accessible self-help content

    Enable patients to manage their conditions with self-help content from trusted NHS sources across their online journey.

  • Clinical review eConsults

    Purpose-built clinical review eConsultations to help look after all your chronic patients and those with review needs.
    Find out more

  • Integrated into the NHS App

    Patients can use their NHS login to use the App and request GP advice without the need to contact their practice face-to-face or by telephone.

  • Clinical system integration

    Built to integrate with your clinical system to improve efficiency. We currently have interoperability with EMIS, SystmOne & Vision. Find out more

  • Patient demand management

    Patient Demand Management

    Customisable access times so you can manage your patient demand to fit your staffing numbers.

Replying to patients: eConsult toolbar

All of this is accessible from our toolbar. The one place to respond to your patients (email, SMS, video, phone call)


Find out more about the eConsult toolbar

  • Click to call & video

    Respond to your patients with our online telephony feature and quickly switch to a video consultation if needed.
    Watch the demo

  • Remote consultations

    Secure telephone and video consultations over the internet, built-in to our online consultation platform.

  • eConsult SMS


    Sending your patient an SMS is perfect for patients who need a quick response that can fit in 160 characters.
    Watch the demo

  • eConsult SMS

    PCM - email

    Free, one-way email response to patients to make it easier for you to manage your patients online when they start their journey online.
    Watch the demo

  • Patient information

    Include patient information videos, guides and links from the NHS, HCI and other charities through our Healthinote look up.
    Read more

What does eConsult do?

  1. Request

    Patients go online and submit a request to their practice using a mix of free text and structured clinical questions. Urgent issues are redirected to more appropriate care.

  2. Review

    Practice staff review each eConsult, noting flags and alerts on the structured history report that supports digital triage.

  3. Respond

    Practice triages and responds to each eConsult through the most appropriate channel (email, SMS, video, telephone call) to provide the most appropriate care.

Benefits of eConsult

Created by experienced clinicians 

  • A company-wide focus on clinical safety: outstanding clinical governance process, built-in warning red-flags.
  • A Clinical Governance team of over 26 working specialists from across the NHS.
  • Over 9 million eConsults and counting with an exceptional clinical safety record.
  • A market-leading customer support and technology team working alongside you to co-create eConsult, with over 7 years of experience in online triage.

Market-leading support

  • Dedicated support teams to help get you up and running and optimising how to use eConsult
  • Network of over 3200 other practices using across the UK
  • Facebook community group 
  • Hours of training content, guides and videos

More key features for your practice:

  • NHS.UK self-help and pharmacy advice offered to all patients
  • Health and lifestyle questions included as standard (e.g. for QOF)
  • Patients can upload photographs during their eConsult
  • Travel advice – patients can request travel advice without having to book an appointment
  • Local services – Practices can choose to add their own local services that are offered to patients where appropriate
  • Proxy Access so careers can submit an eConsult on behalf of someone else coming soon!

More key features for your patients:

  • eConsult can be used from any device – there is no need to download an app
  • Proxy Access so patients that are carers can submit on behalf of someone else.
  • eConsult is available to use any time of day or night, anywhere with internet
  • Simple and easy to navigate interface
  • Data safety – once the practice has received the eConsult, we do not hold onto any patient identifiable information
  • No login required
  • eConsult is not a chatbot – You will be responded to by your own NHS GP practice
  • Local services – Practices can choose to add their own local services that are offered to patients where appropriate
  • Only attend the practice when you need to
  • Patients often get a faster response than when trying to call the practice.