eConsult is now live in over 3,000 NHS GP practices, available to over 26.5 million patients. Since our launch over 3,000,000 eConsults have been completed by patients from across the UK. eConsult has been proven to improve GP practice efficiency, saving time and money and allowing for better resource management across the Primary Care workforce.

For patients, eConsult allows them to consult from home and contact their GPs, even during self-isolation, without having to wait in a phone queue. Patients can also search for trusted NHS self-help advice, complete administrative requests and submit clinical reviews to help manage long term conditions.

What can eConsult do?

We have more experience than anyone else

eConsult is a clinically led business co-created from within our community of GPs, Emergency Department doctors, and technology specialists. We have had over 3 million eConsults triaged across 150 condition templates.

Award winning clinical governance

We believe our clinical governance process is second to none. Patient safety is our number one priority so we never release anything that has not gone through our thorough process.  Our team of over 26 NHS clinicians and specialists meets regularly to build and review all our content.

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The first online consultation supplier integrated into the NHS App

eConsult is the first online consultation service to be integrated with the NHS App. Patients can use their NHS login to use the App and request GP advice without the need to contact their practice face-to-face or by telephone.

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Post Consult Message

A free way to respond to remotely patients following the review of an eConsultation. Write your own message, attach documents and links or use and edit one of our pre-written messages. No need to book in a phone time, just send a Post Consult Message.

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Q health video consultations

We have partnered with Q doctor to offer their market leading video consultation platform to respond to patients remotely

Clinical Review Questionnaires

We have developed clinical questionnaires that will allow your long term condition patients to provide information ahead or instead of their review appointment. These include: Asthma, Diabetes, Hypertension, COPD, Thyroid, Contraceptive Pill (more coming soon)

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  1. Collects detailed patient history

    Patients enter their history in their own time

  2. Photo uploads

    Patients will be asked to include photos where appropriate

  3. Administrative and Travel advice requests

    Specific administrative and travel questionnaires to help you triage patient needs

  4. Paediatric content

    Adults can complete an eConsult for children aged 6 months to 18 years old

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More key features for your practice:

  • NHS.UK self-help and pharmacy advice offered to all patients
  • Health and lifestyle questions included as standard (e.g. for QOF)
  • Travel advice – patients can request travel advice without having to book an appointment
  • Local services – Practices can choose to add their own local services that are offered to patients were appropriate

More key features for your patients:

  • eConsult can be used from any device – there is no need to download an app
  • eConsult is available to use anytime of day or night, anywhere with internet
  • Simple and easy to navigate interface
  • Data safety – once the practice has received the eConsult, we do not hold onto any patient identifiable information
  • No login required
  • eConsult is not a chatbot – You will be responded to by your own NHS GP practice
  • Local services – Practices can choose to add their own local services that are offered to patients were appropriate
  • Only attend the practice when you need to
  • Patients often get a fast response that when trying to call the practice.