Independent external assessments

Candesic Impact Assessment

Candesic undertook an impact assessment of eConsult across three primary care settings between December 2017 and January 2018.

“The assessment found that eConsult has the ability to reduce GP appointment waiting times, reduce ‘Do Not Attend’ rates, improve triage to the most appropriate healthcare professional, and deliver home “query closure” via a unique proprietary algorithm; all whilst maintaining positive patient satisfactions rates.”

Health Innovation Network

The Health Innovation Network of South London commissioned an independent assessment of the eConsult system in June 2016.

The full report can be viewed below:

eConsult pilot in South West England

Academics from Bristol University carried out a 15-month observational study of 36 general practices piloting eConsult in South West England between April 2015 to June 2016. We took on board all the feedback from this research and used it to improve the eConsult platform.

Increasing remote closure rates with the eHub

There’s currently no national training for GPs to learn how best to read and respond to online consultations. The proportion of clinical e-consults closed with no face to face follow-up appointment (the remote closure) increased after the launch of a dedicated at scale electronic consultation ‘eHub’ with a bespoke technical and clinical training programme.