Practice Benefits of eConsult

Online GP consultations

  • Fully interoperable across all clinical systems, a​vailable with NHS login from July 2019 on the NHS app from October 2019
  • By knowing a patient’s symptoms up front you can manage your patients by clinical need, based on the resources available, to increase practice efficiency
  • Standardised questions that include standard scoring systems such as PHQ9 for depression and GAD7 for anxiety
  • Red flag system helps to capture critical illness and sign-post patients to the most appropriate care
  • Save time for your staff – the average eConsult takes 2-3 minutes to read thanks to a succinct clinical risk report, meaning you could help three patients in an average 10-minute GP slot
  • Reduce inappropriate appointments – 70% of eConsults don’t need a face to face appointment
  • Improve work-life balance and staff retention – eConsult empowers GPs, HCPs and practice staff to use their working day more efficiently

Admin Benefits of eConsult

  • Work can be directed straight to admin team with relevant clinical input as required
  • Simple set-up – just add a prominent banner to your practice website and tell your patients about the service
  • Continued support from our dedicated operations team
  • High patient satisfaction rates from anonymous patient surveys

Patient Benefits of eConsult

  • Save time, your patients may not need a trip to the surgery and their query may be resolved with a phone call
  • Continuity of care from their own GP practice – Patients complete an online GP consultation with their practice when they need to
  • Medical advice 24/7 – check your symptoms and receive on the spot medical advice and treatment guidance thanks to NHS Choices content
  • A response by the end of the next working day or sooner
  • Access wherever and whenever you want from any device, and complete at a
    pace that suits you
  • Request sick notes and test results without the need for an

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Find out more about features and funding opportunities.

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