Our fee structure is directly proportional to the number of patients registered at your practice, so you’ll only ever pay a fee proportionate to the size and scale of your surgery.

A licence to eConsult costs as little as £0.63 (+VAT) per patient, per annum. Further to this, we have some significant discount options for CCGs whereby they could benefit from a discount of up to 60% against the standard price. Please do contact us for more detail on this.

The total cost includes:

  • Full access to the eConsult unique online consultation tool
  • A dynamic web banner you can upload to your existing practice website
  • Marketing materials you can use to promote eConsult to your patients
  • Complete implementation of eConsult into your practice
  • Training on how to use eConsult for your entire practice staff
  • Ongoing operational support from the eConsult technical team
  • Site hosting for one whole year
  • Entire platform functionality and free upgrades to new features
  • Patient data capture and performance reporting

Why not email, text or webcam?

Through patient pilot studies, and GP trials, we’ve been able to demonstrate how eConsult outperforms other tools and technologies when it comes to improving practice efficiency. The below table quickly summarises the main benefits of using eConsult in comparison to other platforms. You can also find out more about the outcomes of eConsult’s user trials on our case studies page.

  • Yes
  • Maybe
  • No
  Email Text Webcam eConsult
Patient identifiable?
  No No Yes Yes
Agreed response time?
  No Maybe Yes Yes
Comms loop closed?
  No Maybe Yes Yes
Optimises data capture?
  No No Yes Yes
Better for patient?
  Yes Yes Yes Yes
Better for GP efficiency?
  NoSupply-led demand NoSupply-led demand NoSupply-led demand Yes
Better for CCG?
  NoAgainst IG NoPilot stopped NoAwaits pilot YesReduced urgent care
  No Maybe YesBut supply-led demand Yes

Commissioner on eConsult

“Giving patients the option of self-managing presenting conditions is definitely the way forward in terms of extending patient choice and helping to manage the increasing demand faced by our GPs.”

Jeanette Hucey, Associate Director of Transformation Basildon and Brentwood CCG

GPs on eConsult

“eConsult is the way forward in 21st Century patient access to primary care. Our GPs like it as it provides a time efficient and safe way to manage a wide range of patient health issues.”

Dr Ajit Kadirgamar Clinical Lead for The Practice +

Patients on eConsult

“Technically very simple and no jargon. Quicker with no waiting. I was able to go straight to pharmacist. Highly recommend as a first port of call.”

Chris, Patient at Docklands Medical Centre, London

See for yourself how simple it is for patients to use eConsult with our interactive live demo.