Incident Reporting


We take incident reporting very seriously at eConsult. If you believe you have discovered a potential issue while using eConsult, you can inform our team by completing this form. This form is to be used to report any incidents or concerns from eConsult or eTriage reports you have received. It enables our clinical development team to conduct an analysis of the event and recommend any changes to the system to reduce clinical risk if appropriate.

  • ISO 27001

    ISO 27001

    This certification (Cert No. 20623) covers the provision of software developed medical and digital health products including the company-wide IT security management processes for operations, development and support services offered through implementation in accordance with SOA Version 1, dated 3/12/2021 in the following locations:

    London, England
    Brighton, England
    To request a specific certification for an audit, please contact

  • Cyber Essentials

    Cyber Essentials Plus Certified

    Cyber Essentials is an effective, Government backed scheme that assesses companies in the following areas for security measures.

    Boundary firewalls and Internet Gateways, Secure Configuration, Device Locking, Security Update management, User access controls, Administrative accounts, Password-Based Authentication and Malware protection.

    eConsult has demonstrated compliance with these requirements and is certified with a CE+