eConsult
The complete online consultation platform
for Primary Care

Find out what we’re working on Watch our functionality webinar

The safest online consultation platform for NHS Primary Care, built by clinicians

  • Robust patient information

    Market-leading, safe history take, built-in flags and redirects to ensure patients get the appropriate care.

  • One click call and video consultations

    Secure telephone and video consultations over the internet, built-in to our online consultation platform.

  • eConsult Healthinote integration

    Accessible self-help content

    Enable patients to manage their conditions with self-help content from trusted NHS sources across their online journey.

  • SMS messages between clinician and patients

    Send an SMS in response to a consultation or ad-hoc to relay information or follow up on your patient.

  • Workflow dashboard

    Segregate eConsults using a centralised workflow tool, allowing routing to the most appropriate clinician first time whilst accommodating workforce availability.

  • Remote digital locums

    At a lower cost than physical locums, this flexible but verified resource is being used effectively to support extended access or online consultation workloads.

All of this will be accessible in our toolbar mid 2021:

eConsult toolbar – One place to respond to your patients (email, SMS, video)

eConsult toolbar -- downloadDownload the toolbar for your practice

What does eConsult do?

  1. Request

    Patients go online and submit a request to their practice using a mix of free text and structured clinical questions. Urgent issues are redirected to more appropriate care.

  2. Review

    Practice staff review each eConsult, noting flags and alerts on the structured history report that supports triage.

  3. Respond

    Practice triages and responds to each eConsult through the most appropriate channel (email, SMS, video, telephone call) to provide the most appropriate care.

Increase practice efficiency

70-90%

Remote closure rate

What patients say

80%+

patient satisfaction from over 3200 GP practices

Features and functionality

Market-leading features

Features and functionality designed to improve patient safety, increase practice efficiency and give patients better access and outcomes.

Full feature list

Benefits that make a difference

  • Clinical efficiency: Creating efficiency by facilitating an improved remote closure rate: (70-90% of eConsults can be closed remotely)*
  • Practice efficiency and working experience: reduced admin burden, improved long-term condition management and better use of skills-mix and resource management
  • Patient experience: Over 80% positive patient satisfaction rate from across 3,200 NHS practices and 29 million patients
  • Clinician experience: one-stop-shop to manage, review and respond to your eConsultations 

*based on current eConsult practice evidence

“Our working day is much smoother. eConsult is allowing us to make a decision, there and then. That front-loading of the information has been a revelation. You’re not only starting the consultation but it’s doing most of the consultation and allowing you to safely deal with that within the practice.”

Dr Rizwan Hussain, GP, Blackwood Medical Group

“We tried a different online consultation platform for a year but found that the unstructured message that came through from patients took some time for us to process. eConsult looked like the best offering to fulfil what we were looking for and it’s had a huge impact on how we think about online services now.”

Dr Robert Westgate, Carlisle Healthcare

“We have been using eConsult for many months and we are absolute fans of this service. Not only does it enable the patient to make contact with the GP, instead of hanging on on the phone waiting to be answered, but it is designed to guide the patient to the appropriate service!”

Lottie, Practice Manager, Cornwall House Surgery, Barnet CCG

Created by experienced clinicians 

  • A company-wide focus on clinical safety: outstanding clinical governance process, built-in warning red-flags.
  • A Clinical Governance team of over 26 working specialists from across the NHS.
  • Over 9 million eConsults and counting with an exceptional clinical safety record.
  • A market-leading customer support and technology team working alongside you to co-create eConsult, with over 6 years’ experience in online consultations.

Register to watch our functionality webinar with members of our team