Account Manager


Salary: £35,000-£45,000 (Depending on experience)

Reporting to: Stella Garfield, Business Manager


Account Manager – The Role:

We are looking for an Account Manager to join our Accounts Management Team to build and sustain long-lasting relationships with Key accounts across eConsult’s primary care customers. 

The individual will be responsible for the management, renewal of a portfolio of accounts, while proactively identifying opportunities for growth and upsell. The ideal candidate will work closely with our Operations Teams to ensure that deployment and utilisation targets are maximised. They will work with other customer-facing teams (Sales, Marketing) to ensure customer service standards and performance objectives are met. They will generate leads from existing relationships and work closely with the sales team to identify and map out the path to local decision-makers. 

The Account Manager will develop deep industry knowledge and provide the business with regular insights into customer drivers, the evolving competitive landscape and key trends that may impact the business. As we grow our range of products, we expect the Account Manager to be comfortable managing accounts and clients across our suite of products in primary care.

About us:

At eConsult, our mission is to transform the way that healthcare is delivered. We believe that our National Health Service should thrive. Our products are clinically led and have been designed to enable our client practices to deliver safe and effective triaging. We are proud to say our products are widely adopted; eConsult is used in over 3,000 practices in the United Kingdom and growing fast. We are now shifting our growth focus into a hospital setting, with related digital triage products in both A&E and outpatients. Beyond that, we have an emerging strategy to take the platform overseas.

We are an innovative, ambitious, and ethically entrepreneurial business. Our team is 55+ people strong and we are currently looking for talented individuals to join our growing team. To learn more about us, please visit our website:

Key Responsibilities

You will be responsible for:

  • Establishing productive, professional relationships with key personnel in assigned customer accounts
  • Coordinating the involvement of company personnel, including Operations, Transformation, and Clinical resources, to meet account performance objectives and customers’ expectations
  • Working closely with our Transformation team to ensure key practices drive real value from the platform, maximise utilisation targets and become local exemplars
  • Work closely with our Comms/Marketing teams to showcase key practices locally 
  • Proactively assessing, clarifying, and validating customer needs on an ongoing basis
  • Taking a lead on ‘Aftercare Support’ for assigned accounts 
  • Securing account renewals and proactively seeking opportunities to close new business
  • Creating and customising account plans, outlining service delivery, revenue growth strategies and identifying the potential for growth 
  • Developing and project managing tailored customer implementation plans 
  • Providing on-going support to key accounts through regular progress calls and performance reporting
  • Embedding our team’s specialist skills in the right areas to accelerate deployment and maximise utilisation
  • Presenting eConsult and demonstrating the platform to prospects and partners
  • Liaising with other departments to ensure that customer service standards and performance objectives are met
  • Managing complex relationships across our portfolio of products, cutting across primary and secondary care 

Success in this role:

  • Accounts within your portfolio attain a ‘Green’ classification (based on a set of key metrics)
  • Achieving your renewal targets and creating upsell and cross-sell opportunities 
  • Creating, managing and implementing growth strategies for your key accounts

Your Skills

To succeed in this role, you will need to have:

  • Understanding of the UK healthcare market
  • Strong presentation skills and a demonstrated experience with presenting to senior leadership 
  • Excellent written and verbal communication, with a confident assertive style
  • Strong interpersonal skills with an ability to build and sustain relationships with customers, including the ability to influence others to the desired outcome
  • Ability to work across and lead a cross-functional team to drive results with external and internal stakeholders 
  • Highly driven, with a passion for excellence in customer service and customer management 
  • Effective time management skills
  • Self-starter, comfortable working on own initiative as well as part of a team 
  • Ability to cope under pressure
  • Comfortable working in a target driven environment

Your Experience

We expect you to have:

  • 5+ years’ experience in sales and/or account management experience in a fast-paced environment 
  • Clear evidence of success in previous roles

In return, we offer:

  • 25 days annual leave entitlement plus bank holidays
  • Remote working for 2-3 days per week during the interim period following lockdown 
  • Life assurance
  • Rewards for success; we are results-driven and offer bonuses based on performance
  • Contributory pension scheme 
  • A remarkable opportunity to join an ethically entrepreneurial business where you can make a real positive to difference to our clients, their patients and society at large