eConsult Coronavirus (COVID-19) advice

Last updated: 06/04/2020

If you think you might be at risk of COVID-19 (coronavirus):

You can find the latest information on the UK’s guidance for Coronavirus by visiting the GOV.UK coronavirus guidance page.

Advice across the UK:

For England: Visit NHS 111 or call 111

For Scotland: call your GP surgery or call 111 (NHS 24) if closed

For Wales: Visit the NHS online symptom checker or call 111

Northern Ireland: call 0300 200 7885

New guidance from the government states: Everyone should remain at home. People shoudl only leave their home for the following specific reasons: Shopping for ‘basic necessities’ (use delivery where possible) | Medical reasons – to provide care | Travelling to and from work, but only where ‘absolutley necessary’ (see BBC for more infrmation)

If you think you have Coronavirus symptoms, DO NOT visit your GP practice, pharmacy or hospital. Please follow guidance from Gov.uk

You can still continue to use eConsult to contact your own GP practice from home. Our questions will help practices identify if you have a risk of having Coronavirus, in which case they can provide the best advice based on your symptoms. DO NOT visit your practice, pharmacy, or A&E if you are concerned you may have Coronavirus. 


How we have updated eConsult to help Healthcare professionals?

As a digital healthcare solution for NHS GP practices across the UK, we are monitoring the global and UK COVID-19 situation very closely. As the number of cases grows in the UK we are constantly working with our clinical governance team to update and strengthen eConsult to assist healthcare providers in dealing with changing patient symptoms and demand. 

We will continue to update eConsult as information comes in from the UK Government. 

To help ensure patients are advised not to visit the practice if they suspect they may have COVID-19 we now have a warning presented to all patients as they begin an eConsult. This will also appear as patients begin certain eConsults. As a new update from: 01.04.2020, patients will also now be presented a COVID-19 ‘screener question’ across all of our templates, after they agree to the privacy policy. As more patients contract symptoms and use online consultation we want to ensure any patients who might have symptoms are directed away from their GP practice.

You can read more information on what we are doing to help NHS GP practices here

Coronavirus (COVID-19) - eConsult alert screen

In light of the ongoing situation, and the frequency of international travel we have also strengthened the current Adult Cold and Flu template. Our clinical team has now included the question “Have you travelled abroad in the last 6 weeks?”  If the patient selects yes, this will be flagged in the eConsult. Answering yes will bring up a follow-up, free text box asking “Which countries have you visited in the last 6 weeks?”


How can eConsult help NHS GP practices with their contingency plans?

eConsult is a digital triage and patient history taking solution for NHS Primary Care. Our highly experienced clinical governance team have been ensuring that eConsult is up to date to help GP practices discern if patients might be at risk, or have symptoms of COVID-19. 

When patients submit an eConsult the GP practice is able to review a detailed patient history without the patient having to come to the practice. The practice is then able to decide on the next best outcome which might be a ‘one-way message’, ‘a phone call’, or where necessary, a ‘face to face appointment’. From experience over 70% of requests do not require an appointment, which reduces the number of patients needing to come into the practice. 

If for any reason, a GP practice has to close, eConsult can be built into your contingency plans. Due to the benefits of remote consultations, patients will still be able to contact their practice without the need to visit in person.

For more information please contact our team


What is Coronavirus (COVID-19)?

What is Coronavirus (COVID-19)? – Information from NHS.uk

COVID-19 is an illness that can affect your lungs and airways. It is caused by a virus called coronavirus.
The UK chief medical officers have raised the risk to the public from low to moderate and eConsult Health Limited is continuity to monitor and update our products as needed. 
Health professionals are working to contact anyone who has been in contact with people who have been diagnosed with Coronavirus. 

Where can I find more information about Coronavirus (COVID-19)

For more information see the NHS.UK website. If you think you are at risk or have symptoms please follow the advice from NHS 111.
Advice across the UK:
For England: Visit NHS 111 or call 111
For Scotland: call your GP surgery or call 111 (NHS 24) if closed
For Wales: Visit the NHS online symptom checker or call 111
Northern Ireland: call 0300 200 7885

What should I do if I think I might be at risk of Coronavirus (COVID-19?)

If you think you have symptoms, DO NOT visit your GP practice, pharmacy or hospital. Visit NHS 111 and follow their instructions.

Can I continue to use eConsult at my own NHS GP practice?

You can still continue to use eConsult to contact your own GP practice from home. Our questions will help practices identify if you have a risk of having Coronavirus, in which case they can provide the best advice based on your symptoms. DO NOT visit your practice or A&E if you are concerned you may have Coronavirus. 
Visit: https://patients.econsult.health/ to start an eConsult.