eConsult for Primary Care. See how it works and some of our latest features.

Choosing the right digital platforms

Our guide to choosing the right digital solutions

Understanding what digital tools do, and how different products can benefit your practice can be difficult. We have broken down our top things to look for when considering which platforms to choose.


Read our guide

What is new with eConsult?

We have made a lot of improvements in the past year. Here are a few of the features we now have included as standard:

  1. Demand Management features including capping, and ad-hoc switch off
  2. Proxy access – so carers can access eConsult
  3. Smart inbox – a dedicated inbox for you and your teams to receive, view, prioritise, filter, sort and allocate eConsultations to the right team member
  4. SMS, telephone, video and email to reply to patients
  5. Enhanced safety features, including patient-facing and clinical-facing red flags and suicidal intention checks
  6. eHub – an optional module for PCNs to work at scale in a federated manner

What can you do with eConsult?

Online consultation & triage

  • Structured patient histories

    Market-leading, safe, structured history take, built-in flag warnings and redirects to ensure patients get the appropriate care.

  • eConsult Healthinote integration

    Accessible self-help content

    Enable patients to manage their conditions with self-help content from trusted NHS sources across their online journey.

  • Clinical review eConsults

    Purpose-built clinical review eConsultations to help look after all your chronic patients and those with review needs.
    Find out more

  • Clinical system integration

    Built to integrate with your clinical system to improve efficiency. We currently have interoperability with EMIS, SystmOne & Vision. Find out more

  • Patient demand management

    Patient demand management

    Customisable access times so you can manage your patient demand to fit your staffing numbers.

Improve your digital triage skills

Free expert session with Dr James Perry

Digital triage is only as good as how you use it. Dr James Perry from Marine Lake Medical Practice shares his tips on using digital triage to save your practice time, improve your patient care and more.

Join the free lesson

Replying to patients: The eConsult toolbar and smart inbox

All of this is accessible from our toolbar. The one place to respond to your patients (email, SMS, video, phone call)

eConsult Smart Inbox

Find out more about the eConsult toolbar

  • Click to call & video

    Respond to your patients with our online telephony feature and quickly switch to a video consultation if needed.
    Watch the demo

  • Remote consultations

    Secure telephone and video consultations over the internet, built-in to our online consultation platform.

  • eConsult SMS


    Sending your patient an SMS is perfect for patients who need a quick response that can fit in 160 characters.
    Watch the demo

  • eConsult SMS

    PCM - email

    Free, one-way email response to patients to make it easier for you to manage your patients online when they start their journey online.
    Watch the demo

  • Patient information

    Include patient information videos, guides and links from the NHS, HCI and other charities through our Healthinote look up.
    Read more

Patient demand management

Using online consultation can come with the risk of opening up too much patient demand when GP practices are struggling with the workload the most. Our demand management features are designed to help you manage your workload to match your team.

  • Patient demand management

    Customisable working hours

    Customisable access times so you can manage your patient demand to fit your staffing numbers. Watch the demo

  • Patient demand management

    Adhoc closure times

    Annual training day or bank holiday coming up. Decide which days you want eConsult to be switched off to match your practice.

  • Daily capping

    Do you know the amount of eConsults your team can safely handle each day? Use our capping tool to cap each day before switching eConsult off.

Watch our Smart inbox webinar

Our smart inbox has been designed to make triage easier and quicker. Separate eConsults into queues, allocate eConsults by scope of practices, code straight to the clinical system.

Sign up to find out more

Sign up to the webinar

Created by experienced clinicians 

  • A company-wide focus on clinical safety: outstanding clinical governance process, built-in warning red-flags.
  • A Clinical Governance team of over 26 working specialists from across the NHS.
  • Over 9 million eConsults and counting with an exceptional clinical safety record.
  • A market-leading customer support and technology team working alongside you to co-create eConsult, with over 7 years of experience in online triage.

Market-leading support

  • Dedicated support teams to help get you up and running and optimising how to use eConsult
  • Network of over 3200 other practices using across the UK
  • Facebook community group 
  • Hours of training content, guides and videos

More key features for your practice:

  • NHS.UK self-help and pharmacy advice offered to all patients
  • Health and lifestyle questions included as standard (e.g. for QOF)
  • Patients can upload photographs during their eConsult
  • Travel advice – patients can request travel advice without having to book an appointment
  • Local services – Practices can choose to add their own local services that are offered to patients where appropriate
  • Proxy Access so careers can submit an eConsult on behalf of someone else coming soon!

More key features for your patients:

  • eConsult can be used from any device – there is no need to download an app
  • Proxy Access so patients that are carers can submit on behalf of someone else.
  • eConsult is available to use any time of day or night, anywhere with internet
  • Simple and easy to navigate interface
  • Data safety – once the practice has received the eConsult, we do not hold onto any patient identifiable information
  • No login required
  • eConsult is not a chatbot – You will be responded to by your own NHS GP practice
  • Local services – Practices can choose to add their own local services that are offered to patients where appropriate
  • Only attend the practice when you need to
  • Patients often get a faster response than when trying to call the practice.