eConsult is the only online consultation tool created by GPs, for GPs. Our team comprises
general practice clinicians, all of whom have pooled their experience of patient consultations
to create a tool that catches clinical symptoms early and offers effective consultation.

Values

  1. We will always do the right thing, because we are born in the NHS for the NHS. We’re driven by our passion to improve the NHS

  2. Patient safety comes first. We will connect with patients, help them, reassure them and direct them to the most appropriate healthcare.

  3. Innovation is at our core, and we were first to market. Don’t disrupt we evolve.

History

eConsult was founded in 2011 by the Hurley Group, London’s first ‘at scale’ provider of NHS GP services. The GPs knew that technology would help them to work smarter across the group’s 15 practices.

The concept worked so well that in 2013 Tower Hamlets CCG asked us to expand and commercialise the platform for use across 20 practices and 130,000 patients. Growing from there, we are now the leading provider of online GP consultations in the NHS.

In 2017 eConsult moved into the urgent and emergency care space, launching our digital urgent care centre in Bexley. This is the first product to take patient histories and digitally triage them on arrival, allowing patients most in need to be seen quickly by the right healthcare professional.

Clinical team

The safety of your patients is our first priority

Our Clinical Governance Board brings unprecedented diversity of experience to ensuring your patients’ safety.

Clinical Governance

Executive team

We lead with our values

We believe the NHS should thrive, not just survive. Our executive team delivers on our promise to transform care while keeping NHS principles and values at the core of everything we do.

Executive team

Operations team

First, we get you up and running.
Then we help you succeed.

We know that change is hard. That’s why our operations team is here to help guide you every step of the way. We appoint a dedicated operations officer to every practice and emergency department to make sure you always get the support you need.

Product team

We craft the best products in the field

The specialists in our product and technology team have over a hundred years of combined experience in developing and bringing the best products to market.

Marketing and Press

Here to tell you about what we do.

We have a dedicated marketing team who work across eConsult as well as assisting with marketing collateral for customers. For all press enquiries, case studies or approved marketing materials please get in touch.

"What drew me to eConsult was the fact that we came from within the NHS, saw an opportunity to make life a little easier for patients and people working in the NHS, and decided to do something about it. You explain what we're trying to achieve to your friends and it just seems so logical - why shouldn't you be able to use technology to make accessing care from the NHS easier? We want to help patients to get the right care, so they don't waste their time, but also preserve stretched NHS resources."

Irene Reguilon, Marketing Manager

"I have worked as a doctor in the NHS for 20 years. Initially in Emergency Medicine, but for the last 14 years as a GP. I now combine my clinical role with my role at eConsult, leading a fantastic team of technologists and clinicians transforming how care is delivered within the NHS. Personally I think eConsult is the future of healthcare: using technology to triage patients to the right clinician. It gives patients a digital option, something they are used to in all other aspects of life."

Dr Murray Ellender, CEO

"I have had the pleasure of working with eConsult for 4 years, and I have been privileged to see the company grow from an office that seated 4 people to now over 40 members of staff. eConsult has given me the opportunity to excel in my knowledge and skills to the point where I now manage a team. I feel like we are a family and I look forward to seeing what will be store for me in the next 4 years! My favourite moment working here was when our name was announced as the winner of Primary Care Innovation at the 2017 HSJ Awards. We were all very shocked by the announcement, and for some reason ended up dancing our way onto the stage to receive the award #embarrassing."

Dipali Jani, Operations Manager

"I started working at eConsult just 6 months ago but straight away felt at home here. I had previously worked for over 30 years in the public sector, initially for social services, in both adult’s and children’s services, and then more recently in a busy emergency department in South London. Having seen first-hand the pressures of working in a front-line NHS service, and how hard my colleagues in the NHS work, it has been an exciting opportunity to work for a company that was born from GPs trying to make the patient journey easier and free up valuable time for busy doctors but with the safety of patients always coming first. Technology is a major part of all our lives now and eConsult is constantly looking at ways of making things better. There are lots of new innovations coming from eConsult and I can’t wait to see where the future takes us."

Cathy Greenstreet, Executive Assistant & Office Manager

"Having worked in NHS, I was privy to the internal pressures that Primary Care and Secondary Care were under. Being someone who took pride in their role and really wanted to make a difference in the Practice, I always went the extra mile for Patients and Staff and looked at different ways to improve the access and efficiency within my Practice. Although the Practice Staff all worked together in the attempt to achieve this, it was not enough due to several constraints that are now publicised in the news... Working at eConsult with an amazing Team has allowed me to realise that with the help of technology and the determination of NHS Team, change for the better can happen. Easier access and quicker treatment as well as empowerment to Patients can exist within this already pressured Healthcare system."

Michael Moc, Account Manager

"Coming from a sales and finance background, I scrutinise every idea before I believe or support it. eConsult for me is the inevitable solution to an ongoing problem for patients and our NHS. I have been here almost a year and have seen the company double in size and also the practices using eConsult. Working within Operations, I see first-hand the positive impact the service has for practices and patients. eConsult will make the difference we have all been waiting for. Watch this space!"

Numaun Chowdhury, Operations Officer

"Having been working at eConsult for only 6 months I already feel part of the family. With no experience in the industry coming into the role, eConsult has opened my eyes to how the NHS works across primary and urgent care. Our healthcare is an integral part of our lives and I love being part of a team that is working to improve and innovate it. No day is the same and I look forward to seeing where we will be in 6 more months."

Jim Roberts, Digital Marketing Specialist

Get in touch

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